The Italian restaurant group Gusto has reportedly lost £30,000 in a week due to an 'unbelievably painful' spate of no-shows, that saw more than 1,000 guests not turn up for their table in a week - leading some to blame something called 'HOGO'.
The restaurant group, which has two sites in Leeds on Otley Old road and Greek street, toldTheTimes that they don't mind cancellations - but the no-shows are costing them huge sums of money.
At what is normally the busiest time of year for the industry, it's a devastating loss - leading industry leaders to speak out and once again call for people to let restaurants know if they can't attend their booking.
The hospitality sector has lost an estimated £17.6bn to the problem since reopening after lockdowns, with roughly one in seven diners not turning up for a booking – and it now seems to be getting worse.
Matt Snell, chief executive of the Italian restaurant group Gusto, reported more than 1,000 unattended bookings across its sites this week alone.
Calling the loss ‘unbelievably painful’, he added: “My view is that it’s laziness or rudeness.”
Gusto on Greek Street in Leeds. Credit: Facebook (Gusto Leeds)
“I don’t mind cancellations, I’m happy to get them because at least we have an opportunity to replace that booking even if it’s last minute. It is the no-shows that cost us money.”
The sudden spike in no-shows has left some people to wonder, why, at the busiest time of the year for hospitality, restaurants are suddenly finding themselves with empty seats?
The phenomenon of ‘HOGO’ (hassle of going out) has been floated in the press this week – something that I’d like to quash immediately.
If it’s an acronym and it’s not in the Urban Dictionary, I’m not recognising it (I checked, and it’s not in there).
“Gretchen, stop trying to make HOGO happen – it’s not going to happen.
Kate Nicholls, chief executive of UKHospitality, toldThe Times she doesn’t think it’s being caused by a fear of going out, nor a repeat of people booking multiple venues at once because they weren’t sure they would get a table.
Rather, she said: “I think it is people changing their minds, changing their intentions and forgetting to cancel and not realising the impact that it has on businesses.”
Events organisers have also reported a rise in people not attending, despite paying in advance for tickets.
In the summer of 2020, the hospitality industry united behind a #nomorenoshows campaign to remind people of all the reasons why it’s a terrible idea to make a booking and then simply not bother to show up.
Perhaps it’s time for that to happen again.
Simply put, if you can’t make your reservation – let the restaurant know. It’s just common courtesy. It stops them from losing money. It helps managers staff their restaurants properly.
Come on guys, we’ve already been through this.
Feature image - Gusto Leeds
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Pitbull at Roundhay Festival, Leeds – tickets, times, setlist and more
Megastar Pitbull is heading to Roundhay Park in Leeds for a headline festival performance where you're sure to be yelling "Timber".
Lots of Leeds music lovers might be flocking to Roundhay Park for an outdoor gig like no other because this one comes with 'Hotel Room Service' - not literally, but the Cuban-American star will probably deliver a rendition of this smash hit.
Amid this current heatwave, we might even be able to change the 'International Love' lyrics from "Hotter than Miami" to "Hotter than Roundhay".
Pitbull playing out to a crowd of bald caps at Co-op Live in Manchester / Credit: The Manc Group
Pitbull UK tour dates
Tue 30 June - Belfast, UK - Ormeau Park
Wed 1 July - Bellahouston Park, UK - Glasgow Summer Sessions
Fri 3 July - Leeds, UK - Roundhay Festival
Sat 4 July - Cardiff, UK - Blackweir Fields
Sun 5 July - Lancashire, UK - Lytham Festival
Are there any tickets left for Pitbull at Roundhay Park, Leeds?
If you're up for singing"I'm on fiiiiiire" with the lively leeds crowd and Pitbull himself you can find tickets for his Roundhay Festival headlining slot HERE.
Oh and did we mention you can 'Talk Dirty' with Jason Derulo and 'Snap Yo Fingers' when Lil Jon takes to the stage, all in one day? This festival is top class.
Pitbull setlist for UK festival tour
These upcoming dates from the phenomenal Floridian are part of the Pitbull: I'm Back! tour which has already stopped off at a variety of venues stateside.
Here's all the tracks you need to get memorising ahead of Mr. Worldwide's British summertime shows:
Don't Stop the Party
International Love
Hotel Room Service
I Feel Good
Suavemente
Shake/ Culo
I Know You Want Me (Calle Ocho)
On the Floor
I Like It
DJ Got Us Fallin' in Love
Feel This Moment
Gasolina
JUMPIN
Timber
Time of Our Lives
Fireball
Give Me Everything
What other artists are on the 3 July Roundhay Festival lineup?
Jason Derulo
Tinie Tempah
Lil Jon
Los Tucanes De Tijuana
Jazzie Martian
CJ. AllDayy
Dan Hills
DJ Flex
What are the stage times for Pitbull's headline Roundhay Festival?
Last entry for all shows is 8.30pm with box office closing slightly earlier at 8pm and any headliner expected to wrap up their set by 10.30pm.
Getting to Roundhay Park
Car
Just a 10 minute walk from Roundhay Festival's West Entrance is Connaught Fields which is the closest parking option.
Or, if you're up for a walk and want something more cost-effective, Fearnville Park and Stride is a 30 minute walk away, with parking spaces on the grass fields and a scenic country path which leads you to the festival.
Accessible parking can be found on Mansion Lane with a clear pathway to the event with spaces needing to be pre-booked when purchasing your ticket at no extra cost.
Bus/ coach
A dedicated shuttle bus service has been set up to and from Roundhay Festival running every 20 minutes from 11am to 8pm on Sovereign Street, just four minutes from Leeds Train Station.
The last shuttle bus from Roundhay Park back to the city centre will depart at 12.30am with clear signposting and stewards on hand for any gig goers.
Roundhay Festival has also partnered with Big Green Coach meaning concert attendees can hop on from a wide range of pick-up points across the UK from Wakefield all the way to Coventry - more info HERE.
Car/ taxi drop off
Vehicles heading to Roundhay Festival should follow marked signs for 'Pick-up/ Drop-Off points'.
Drivers should not attempt to pick-up or drop-off from any of the nearby roads aside from those already designated via signage: North Pick-up/ Drop-off via Park View Crescent | South Pick-up/ Dro-off via Wetherby Road.
Extra Info
All travel updates and road closures on event days will be announced and regularly checked HERE.
Featured Images; Press shot (via supplied) / The Manc Group
News
Award-winning Leeds brewery reveals plans for biggest beer festival yet
Clementine Hall
Hop City, the UK’s first hop-led beer festival from Leeds-based brewery Northern Monk, is returning next year for a landmark 10th birthday celebration.
And this time it's going to be bigger and better than ever before, take place across two sessions on Saturday 15 May 2027 and held at Project House for the first time.
Hop City 10 will be the brewery’s biggest festival yet with over 300 beers from 50 producers, up from this year’s 35, coming to Leeds from across the US, Europe and the UK.
The first guest announcement includes Vermont-based The Alchemist, regarded as one of the pioneers of the Hazy beer synonymous with the festival, joining Northern Monk for the first time since the inaugural Hop City; and Delaware’s Dogfish Head, another highly respected US brewer who last poured for Hop City in 2023.
There will also be many more no/low choices and more non-beer options, including Manchester’s Stiff Tea Brewing Company and their signature Hard Kombucha.
Tickets to Hop City include entry and access to the festival throughout your chosen session, all of the entertainment on offer, an exclusive Hop City 10 glass and all of your sample pours throughout your session. Sounds like a pretty good deal if you ask us.
Russell Bisset, Founder of Northern Monk: “It’s hard to believe that we’re celebrating a decade of Hop City.
“We’re pulling out all the stops for its 10th anniversary, taking everything people already love about the festival to the next level whilst bringing in new experiences, collaborations and features that we’ve never had the space to deliver before.
“We’re also excited to be welcoming some of our brewing heroes to Leeds, including the founders of US breweries Alchemist, Dogfish Head and Other Half, who will all be flying over to Leeds. These are people and breweries that we’ve admired for years, so to have them join us to celebrate 10 years of Hop City is really special.
“Whether you’ve been with us since year one or are joining us for the first time, this will be our biggest and most exciting Hop City yet. We can’t wait to celebrate with everyone at Project House next year”
Georgina Pellant -
25th November 2021 
