Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Silver's Bakehouse is finally here, and it's just as fabulous as we'd hoped.
Just when you thought Leeds’ favourite sandwich spot couldn't get any better, they go and open a bakery.
Silver's Bakehouse has opened its beautiful pastel green doors today over in Farsley to queues of excited fans eager to get their first taste.
So, what's on offer at Silver's Bakehouse?
Images: The Hoot Leeds
Well, as masterminds of the almighty sandwich you'll be happy to know you can still get one here. However, their iconic sub sarnies have had an Italian makeover and are now served in fresh, springy sourdough which is baked onsite.
Elsewhere on the menu you'll find brown butter buttermilk brownies (try saying that three times), a range of delicious cookies, sausage rolls, soft amaretti biscuits and Dark Arts tiramisu.
There's also a fab selection of Italian drinks on offer in a swanky new fridge, as well as a coffee menu so you can pick a brew to go hand in hand with your chosen baked good.
Images: The Hoot Leeds
The interior is just as gorgeous, complete with yellow walls, red tiles and a mirror hanging above the baker's table so you can really see all the magic happen.
And trust us, it is magic.
There's a couple of benches outside so you can plonk yourself in the sunshine to enjoy your sarnie, which is what we'll be doing in this glorious bank holiday sunshine.
Images: The Hoot Leeds
You can really tell this is a proper labour of love, and Chris and the team have done a cracking job of keeping that Silver's spirit in there.
Go and say hello to congratulate them on this fabulous new opening, it's a great addition to Farsley and the Leeds foodie scene.
Government to slash prices of bus travel, cinema tickets and LOADS more across UK for kids this summer
Emily Sergeant
Cinema tickets, trips to the theatre and the zoo, and children’s meals out are all set to be cheaper than ever this summer.
That’s because the Government has announced its newest initiative, Great British Summer Savings, which means that from 25 June through to 1 September 2026, a temporary reduced rate of VAT – down from 20% to 5% – will be introduced on children’s meals in restaurants and family leisure activities over the summer period.
Children’s meals served in restaurants, children’s and family tickets for the cinema, theatre, exhibitions, shows, and concerts, and admission tickets – for both children and adults – to a wide range of different attractions will be eligible for the discount.
Whether you want to visit an amusement park, fairs, circuses, museums, zoos, adventure parks, soft play centre, or something similar this summer, it just got a whole lot cheaper.
This aim of this initiative is to make family days out more affordable, while also supporting businesses through increased footfall.
The Government says it will work with eligible businesses to get the scheme ‘up and running’.
The Government is slashing the prices of cinema tickets, bus travel, and LOADS more across UK for kids this summer / Credit: Artem Kniaz (via Unsplash) | Supplied
And to make it even better, this is a UK-wide initiative, so no matter where you are in England, Wales, Scotland, and Northern Ireland, the reduced rate will apply.
Going one step further, there will also be free bus travel for children aged between five and 15 in England in August, helping to support families getting out and about this summer.
The Government says the Great British Summer Savings initiative supports the action it has already taken to reduce the cost of living – including cutting energy bills, freezing prescription charges, protecting motorists from fuel duty increases, and raising the minimum wage.
Businesses will be able to apply the 5% rate of VAT on eligible sales between 25 June and 1 September 2026.
The Hoot -
22nd November 2022 
