Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Leeds Bradford Airport is set for a standstill as almost 130 workers are set to take industrial action over pay.
If you're planning on catching a flight from Leeds Bradford Airport, then you may want to double check the date.
The Unite members planning on going on strike are a mixture of air traffic control workers, customer experience staff, security staff and cleaners.
The workers involved in the dispute have recently come out of a four-year pay deal, with some of the departments having fallen behind other airports in equivalent roles.
Pay talks have been happening since December 2025, with the airport's formal offer not going far enough to address the lack of pay parity.
Strikes will take place from 03:00 Friday 16 October to 06:00 Sunday 18 October for hourly paid staff and from 06:00 Friday 16 October to 06:00 Sunday 18 October for air traffic control workers.
Strike will mean the entire airport will shut down.
Since the announcement, Leeds Bradford Airport have issued a statement: "Leeds Bradford Airport acknowledges the proposed industrial action due to take place between 16-18 October involving a group of operational colleagues.
"We respect the right of employees to participate in lawful industrial action. However, we are disappointed by this and do not believe strike action is the right way to resolve the issues still under discussion.
"The airport has made what we believe is a fair and responsible offer that is significantly above inflation and reflects both current economic conditions and the need to ensure the long-term sustainability of the business.
"Our priority now is to minimise disruption for customers, many of whom have worked hard and saved for important holidays, family visits and business travel. At this stage we anticipate running near-normal operations during the period.
"Leeds Bradford Airport plays a vital role in connecting Yorkshire to the world. Industrial action has the potential to cause inconvenience for thousands of customers and local businesses who rely on those connections.
"We remain committed to constructive dialogue with Unite and would welcome continued discussions aimed at reaching a resolution. Our focus remains on serving Yorkshire, supporting our colleagues and maintaining safe airport operations."
Yorkshire Wildlife Park shares major update after man killed in tiger attack
Daisy Jackson
Yorkshire Wildlife Park has shared an update this afternoon, after a man died in a horrifying tiger attack at the zoo yesterday.
The wildlife park, which remains closed today, has informed customers of the future of the tiger involved, Altai.
Emergency services rushed to the park near Doncaster at around 1.30pm on Saturday, after reports of a man climbing into the tiger enclosure.
Tragically, the man involved in the tiger attack lost his life.
The zoo has said that its 'thoughts and heartfelt sympathies' remain with the man's family and loved ones.
They also said that its staff team have been left 'deeply affected' by the tiger attack and will be receiving specialist support.
Yorkshire Wildlife Park has now shared that Altai, the male tiger in question, is 'safe and well' and will not be euthanised as a result of the incident.
In a statement, they said: "We would like to thank everyone who has expressed their concern following yesterday's tragic incident.
"Our thoughts and heartfelt sympathies remain with the family and loved ones of the man who sadly lost his life.
"The park will be closed today while the staff team who were deeply affected by events receive specialist support.
"Many, many people have contacted us about Altai, the tiger. We can reassure everyone that he is safe and well and will not be euthanised as a result of this incident."
The Hoot -
22nd November 2022 
