Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
A neighbourhood coffee shop were left starstruck as Stanley Tucci popped in for a brew.
It seems that even Hollywood A-listers love a trip to the beloved spa town of Ilkley.
Stanley Tucci, known for his iconic roles in The Devil Wears Prada, The Lovely Bones and The Hunger Games was seen in Ilkley yesterday, Tuesday 19 May.
Thirty Nine Coffee Company, a popular brunch spot on Ilkley's main street The Grove, welcomed Tucci and his crew for a coffee after he was spotted filming at a local pub just across the road.
Image: Thirty Nine Coffee Co
After this, it was said he went to go watch his own film The Devil Wears Prada 2 at The Ilkley Cinema.
Posting the news to Instagram, Thirty Nine Coffee Company said: "Look who popped in for a Thirty Nine coffee - awesome to meet the amazing @stanleytucci - what an amazing chap and lovely crew - so glad you enjoyed our coffee!"
Pictures were posted of Stanley taking selfies with the staff, clad in his usual trendy get-up consisting of chunky glasses, flat cap, wax jacket and scarf.
Image: Thirty Nine Coffee Co
The owners of Thirty Nine said he loved his coffee that they served him and hey, if it's good enough for Stanley then it's good enough for us.
It's not clear what he was filming in Ilkley, but the actor is known for presenting a number of foodie documentaries so it could be something to do with this. We'll keep you posted when we know more.
The UK’s leading K-pop retailer is opening its first Yorkshire store in Leeds
Clementine Hall
The Merrion Centre is set to welcome one of the UK’s fastest-growing specialist music retailers.
K-pop fans, you're going to love this one.
Soft launching on Friday 22 May, K-pop Korner Leeds will open initially as a pop-up store, becoming the brand’s fourth UK location and its first in the north of England.
Recognised as the UK’s leading dedicated K-pop retailer, K-pop Korner stocks official K-pop albums, signed albums, light sticks and rare collectibles imported directly from Korea.
Not only that, but the brand has developed a strong national following through fan events, trading days, concerts and exclusive product launches.
The Leeds opening follows the success of K-pop Korner’s existing stores in London Waterloo, London Euston and Nottingham, with growing demand from fans across Yorkshire and the north driving the expansion.
Anastasia Tsappis, Director of K-pop Korner, said: “We’re incredibly excited to bring K-pop Korner to Leeds and finally create a dedicated space for fans in Yorkshire and the North of England. Community has always been at the heart of what we do and we’re looking forward to building a welcoming environment where fans can meet, discover new merchandise, celebrate their favourite artists and enjoy special events together.
“Our community has been asking for a more accessible location outside London and the Midlands for a long time, so Leeds felt like the natural next step. The Merrion Centre stood out because of its vibrant atmosphere, fantastic city-centre location and strong connection to entertainment and youth culture.
“We want the opening to feel like more than just a store launch. It’s about celebrating K-pop fandom and creating memorable experiences for the local community. We’re especially excited to see fans come together for our opening events and experience the energy and excitement that makes K-pop culture so special.”
The Hoot -
22nd November 2022 
