Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
Trinity Leeds is transforming Trinity Kitchen into the ultimate space to watch all the World Cup 2026 action together.
Looking for somewhere to cheer on England in the 2026 World Cup? Don’t fret, we’ve got you covered.
Foodie hotspot Trinity Kitchen has been completely transformed into the ultimate fan zone with space for up to 1,000 cheering fans.
And they’ve made sure that nobody misses out on the action.
There are three super-sized 5x3m screens dotted around the space, so wherever you go you won’t miss out on a goal.
Images: The Hoot Leeds
There’s also a brand-new bar courtesy of local favourites Northern Monk named the ‘Northern Monk Trinity Tap’.
The tap will feature two, seven-metre bars with a whopping 20 beer taps to keep you refreshed and hydrated during the tournament, because cheering the lads on really can be thirsty work.
If you don’t fancy a beer there’s also cocktails, wine and soft drinks on offer as well - so nobody has to miss out.
Images: The Hoot Leeds
Feeling peckish? Of course there’s 11 street food vendors serving match day meals and snacks to keep you fuelled through the games.
Choose from Caribbean jerk chicken from Jerk Junction, Indian street food from Rolawala and loads more.
Entry is completely free but if you’re after a reserved seat on a table, tickets cost just £10.
Images: The Hoot Leeds
Josie Towning, Food and Beverage Manager at Trinity Leeds, said: “Trinity Kitchen will operate as normal during the day, transforming into a football fan zone in the evening.
“It will be one of the biggest World Cup venues in Leeds with three huge screens showing the games live and more dotted around Trinity Kitchen. There will be live roaming brass bands and DJs turning every England fixture into a true celebration.
“Fans can turn up and grab a space for free and we will also be offering table bookings for England games for those who want to guarantee the best spots to watch the drama unfold.
“Our line-up of street food vendors will serve bold flavours from around the world, while the all-new Northern Monk Trinity Tap will pour award-winning craft beers across 20 taps, making Trinity Kitchen the ultimate place to eat, drink and experience every unforgettable World Cup moment."
It’s all kicking off on Wednesday 17 June for England v Croatia. So rally your mates together, get your England shirts on and grab your tickets here.
Featured image - The Hoot Leeds
News
Dishoom announces official opening date for new Leeds restaurant
Clementine Hall
It's the moment we've all been waiting for, Dishoom is coming to Leeds.
The whispers of Dishoom's arrival in Leeds city centre have been going on for a while now, but over the past few weeks it has started to feel very real.
Taking over the beautiful old Flannel's site on the coveted Vicar Lane, signs started to pop up for Dishoom and work was cracking on fast.
Well now, we have an opening date - and we don't have long to wait.
Dishoom Leeds will open on Monday 3 August, with guests being able to enjoy 50% off food during an initial soft-opening period, ahead of the official opening on Friday 14 August.
Images: The Hoot Leeds
As with every Dishoom café, the Leeds restaurant begins with a story. This one takes inspiration from the extraordinary true events surrounding the explosion of the SS Fort Stikine in Bombay Dock in April 1944, a wartime disaster that sent gold bars flying across the city.
Legend has it that some of the missing gold was never recovered. Some was discovered embedded in walls and rooftops across Bombay. Other pieces quietly disappeared into the hands of lucky citizens, melted into bangles or hidden away in drawers.
Dishoom Leeds reimagines the fortune made from the gold bars and guests will discover subtle references to the glamorous mid-century details through the interiors and artwork, giving playful nods to Bombay’s golden age.
With all day dining available, guests can dine on the beloved breakfast right through to late evening feasting, with the café will serve a lovingly curated menu of Bombay comfort food inspired by the city’s cafés, grills, street stalls and family kitchens.
Shamil Thakrar, co-founder, also known as Head Babu, at Dishoom, said: “Leeds is a city with tremendous warmth, creativity and character, full of people who know the value of gathering together over good food and drinks. Bringing Dishoom here has long been a dream for us.”
"The story behind this café is rooted in one of Bombay’s most extraordinary moments – the day gold bars fell from the sky after the explosion of Fort Stikine in 1944. Amidst the tragedy and chaos, there were also tales of unexpected fortune, human resilience and hopeful reinvention. We were captivated by this, and we cannot wait to welcome Leeds into the café that pays homage to the heritage of Bombay.”
The Hoot -
22nd November 2022 
