Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
American pop singer Kesha has dropped out of the Pitbull-fronted Roundhay Festival line-up, with a major shake-up announced today.
The second instalment of artists for Pitbull's headline Roundhay Festival show has been announced and it's missing highly-anticipated and originally-announced artist Kesha.
Festival organisers have said that the star will no longer be able to perform due to 'unforeseen scheduling conflicts'.
The American singer's musical adventure has taken a 'Joyride' since becoming independent in September 2024 and releasing her sixth studio album "." or Period almost a year ago.
Now, Kesha's title as 'Special Guest' has now been handed over to three very impressive artists who also shared a role in soundtracking some of the 2010s biggest hits.
Kesha was originally listed as a 'Special Guest' for Pitbull's Roundhay Festival gig in Leeds this July / Credit: Brendan Walters / Press Shots
One of these new artists is Jason Derulo, who is ready to treat the crowd to his array of chart-topping melodies like: 'Whatcha Say', 'Talk Dirty to Me', 'Trumpets'.
Another act who knows a thing or two about travelling the globe like Mr. Worldwide is 'Miami 2 Ibiza' hitmaker Tinie Tempah - things are definitely about to get 'Frisky'.
The final artist joining this already impressive list of names is Lil Jon who's bringing his high energy tracks to Roundhay Park such as 'Turn Down For What', 'Shots' and 'Get Low'.
Jason Derulo is just one of the artists making up the all-new Pitbull Roundhay Festival line-up / Credit: Wikimedia Commons (via Supplied)
Kesha's departure from this Leeds gig comes as a complete shock as the star is still set to play a whole host of UK festival dates including a BST Hyde Park show in London on 10 July.
In a statement shared via social media, Roundhay Festival has stated the reason for this very big change to the line-up:
"Due to unforeseen scheduling conflicts, Kesha will no longer be joining us this July. We hope to welcome her to Roundhay Park in the future."
Although fans who have already bought tickets to the show might still be 'Praying' for Kesha's return to the Roundhay Festival bill, it's safe to say these artists are a great addition.
Pitbull is coming to Roundhay Park in Leeds on Friday 3 July 2026 and so far he's bringing along Jason Derulo, Tinie Tempah and Lil Jon with more acts to follow - Tickets HERE.
Popular Leeds boutique gym and reformer pilates studio suddenly shuts down
Daisy Jackson
One of Leeds' leading boutique gyms, and its sister reformer pilates studio, has shut down suddenly.
Both TRIB3 and PILAT3S announced their shock closure last night, as owners seek new operators to take over the spaces.
TRIB3 is known for its high intensity workouts, where members move between treadmills, assault bikes, and free weight zones.
And PILAT3S opened its doors just last year, offering a state-of-the-art reformer pilates studio.
But now both have closed with immediate effect, after several weeks of silence due to 'legal constraints and an ever-changing landscape'.
In a statement shared last night, they wrote how the studios had become 'a community', and thanked members and instructors for being part of the journey.
They signed off: "We remain incredibly grateful for the community that was built and the moments shared within these walls."
Inside TRIB3 Leeds, which has announced its shock closure
TRIB3 and PILAT3S Leeds members with any outstanding memberships or credits are encouraged to get in touch with the business.
You can read their full statement here: "Dear TRIB3 and PILAT3S family,
"Firstly we would like to apologise that it has taken a little time to get this message out. But with legal constraints and an ever-changing landscape, we are now finally able to put this message out there:
"It is with a heavy heart that we share the news that the TRIB3 and PILAT3S Leeds studios are closed and we are exploring opportunities with potential interested parties to take over moving forward.
"Over time, these studios became so much more than just places to train. They became a community—built on energy, connection, and a shared commitment to showing up and pushing limits together. We are incredibly proud of what was created and the people who brought it to life every single day.
"We know this news will be upsetting and unexpected for many, and we truly appreciate your patience and understanding during this time.
"We want to thank every member, client, instructor, and team member who has been part of this journey. Your support, loyalty, and passion are what made these spaces so special, and it’s something that will not be forgotten.
"Should you have any queries regarding memberships, credits or any outstanding matters please contact tribeleeds@btguk.com.
"We remain incredibly grateful for the community that was built and the moments shared within these walls.
The Hoot -
22nd November 2022 
