New research has revealed that almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
Image: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Sheffield based curator and archivist Alex Wilson is taking over a refurbished Victorian unit down the historic Chapel Walk.
The space will be transformed into a record shop, gallery space and micro cinema dubbed 'Sheffield's Smallest Cinema'.
The space will be rooted in, and be a champion of, Sheffield/Yorkshire/Northern cultural heritage; focusing specifically on sound, moving image, design and photography.
Titled 'Memory Dance', the opening exhibition, WE'LL MISS THEM WHEN THEY'RE GONE, will reboot a popular display held on The Moor, Sheffield back in 2012.
Images: Supplied
The exhibition will explore the history of record shops in the city, from Bradleys to Virgins, and includes original 78 RPM sleeves, old and new record shop bags, related ephemera from lost Sheffield vinyl retailers, alongside prints by designer Simon Robinson responding to the imagery of these old sleeves.
They're also asking the Sheffield community to come down with anything relating to the history of Sheffield record shops and if suitable, Memory Dance can scan the items on site and hand back a digital file. Or, they can hang them in the venue for the duration of the exhibition.
The ground floor will also open its racks for the first time to a curated selection of used vinyl for sale drawn from some of the best collections the city has to offer, with a real focus on Sheffield artists and labels past/present to carry the legacy forward.
At the end of June, the walls will be refreshed for the first ever exhibition telling the amazing story of 'SHEFFIELD CABLEVISION TV (1972-76)'.
With newly printed photography from surviving staff members and crew, plus archive artefacts and merchandise, the Memory Dance micro cinema space will also be launched with an exclusive, rarely seen collection of Cablevision TV Station archive video.
Memory Dance at Chapel Walk will soft launch on 05.06.26, and you can find out more here.
Leeds’ most famous pub has announced the return of its annual FREE Beer Festival this summer
Clementine Hall
Whitelock’s Ale House has announced the return of its annual Beer Festival - hoorah!
There’s nothing quite like a nice fresh pint, and we all know Whitelock’s Ale House know how to pour a good one.
So it's with great glee that we can fill you in on their upcoming Beer Festival which will be returning to the iconic pub from Thursday 18 to Sunday 21 June 2026.
The four-day festival will celebrate the best of independent brewing in Leeds, with beers sourced exclusively from local breweries.
Featured breweries will include Northern Monk, Kirkstall Brewery, Anthology, Amity Brew Co. and more.
Known as the oldest pub in Leeds, Whitelock’s Ale House has long championed independent beers and local brewing culture.
Image: Supplied
This year’s festival aims to spotlight the strength and diversity of the city’s brewing scene, with the tagline 'Beer tastes better up north!'
Beer will be pouring throughout the weekend across Whitelock's Ale House and The Turk's Head, with further brewery announcements and festival details set to be shared in the coming weeks via their Instagram.
The best part? Entry to the festival is completely free.
Talking about this year’s festival, General Manager Beth said: “Beer has always been at the heart of Whitelock’s, so this felt like the right year to celebrate both the breweries on our doorstep and the city we’ve called home for more than 300 years.
"Leeds has a brilliantly strong independent beer scene right now, and we’re looking forward to showcasing some of the best breweries the city has to offer across the weekend.”
You can find out more about Whitelock's Ale House and their fabulous Beer Festival here via their website. Cheers to that!
Emily Sergeant -
4th February 2025 
