New research has revealed that almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
Image: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Venture out of the city centre to Hillsborough and allow us to plan your day.
We all know Hillsborough for its stadium, as well as its park which holds Sheffield's own Tramline festival and other events across the year.
But there's more to the neighbourhood then that, with its own bustling high street that's bursting with independents waiting to welcome you in.
So - you've just got to S6, here's what you're going to do...
Grab a coffee from Depot Bakery
Coach House, Hillsborough Park, S6 4HD
Images: The Sheff
You can't start a day of exploring without getting a healthy dose of caffeine in your system, and Depot Bakery is the best spot for it.
Established in 2014, this artisan bakery serves up beautiful bakes and fabulous coffee, all on the doorstep of Hillsborough Park which, coincidentally, brings us onto our next activity...
Have a wander around Hillsborough Park
Images: The Sheff
Okay, I know we said that the suburb had more to it than its park, but you can't go without having a gander through the greenery, right?
Grab your coffee to-go, have a mooch and breathe in that fresh Yorkshire air. There's also a play area if you're bringing the little ones too.
Grab some lunch at Frenzy
94 Middlewood Rd, Hillsborough, S6 4HA
Images: The Sheff
After all that walking and mooching you'll have most definitely worked up an appetite, and Frenzy is a great spot for a light bite.
This Mediterranean-inspired cafe serve everything from toasted focaccia sandwiches and salads to topped yoghurt bowls loaded with fresh fruit.
Explore Middlewood Road
Images: The Sheff
Time for some shopping, and Middlewood Road is Hillsborough's own little high street full of independent shops that are perfect for perusing.
A highlight is the gorgeous Hillsborough Bookshop that is proudly indie and bringing a specially curate collection of colourful, inclusive and representative books to S6.
Enjoy dinner at The Orange Bird
78 Middlewood Rd, Hillsborough, S6 4HA
Images: The Sheff
This is not only one of our favourite restaurants in Hillsborough, but it's one of our top spots in the whole of Sheffield.
Known for serving irresistible South African flavours, this place is just that little bit special and everything you order will be a big hitter amongst the table. Their lamb served on a bed of hummus is quite literally one of our death row dishes.
Ambitious new concept revealed for beloved Leeds museum celebrating the city’s history
Clementine Hall
Leeds City Council have revealed the exciting new concept for Abbey House Museum.
Opened to the public almost 100 years ago in 1927, the historic Grade II listed museum originally served as Kirkstall Abbey’s gatehouse until the dissolution of the monasteries.
The plans for the site have been drawn up as part of a 'Reimagining Project' supported by Leeds City Council and the Department for Culture, Media and Sport Museum Renewal Fund.
The concept aims to create a more interactive visitor experience as the museum goes into its centenary year, with a main focus on intergenerational play for people of all ages to enjoy together.
Image: Supplied
Leeds’ rich collections will be at the heart of the museum, whilst the proposals include enhancing the museum’s traditional streets to enhance and include magical reveals that will let the public experience history through hands on activities.
The proposals mark a new direction for Abbey House Museum, which was put forward for potential closure in 2024 as part of measures to help Leeds City Council address unprecedented budget pressures.
A public appeal saw the council listen to the community, agreeing to keep it open and pledge to make steps to make the museum more sustainable in the future.
Image: Supplied
Councillor Salma Arif, Leeds City Council’s executive member for economy, said: “This is an exciting moment for the future of Abbey House Museum and one which we hope will be the beginning of a bold new direction for a special place which has been part of the Kirkstall community for centuries.
“During the public consultation on the museum’s future, what really came across was the passion and determination people have to see the site succeed, and we want to channel that enthusiasm into creating an attraction which can continue to welcome visitors for many years to come.”
Emily Sergeant -
4th February 2025 
