New research has revealed that almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
Image: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Authentic Turkish street food is coming to Kirkgate.
Leeds city centre is gearing up to welcome yet another new food spot, and this one is all about homemade lahmacun, shawarma wraps and plenty of signature tahini sauce.
Tahin will open its doors at 10 Kirkgate, next to The Cat Cafe, and with signs already up we don't think it'll be long until they welcome their first customers.
The restaurant is listed as a Turkish restaurant that specialise in their homemade tahini sauce, hence the name.
According to the restaurant's Instagram profile which has been going for a few years, Tahin also specialises in home-made lahmacun wraps alongside shawarma wraps.
For anyone unfamiliar with lahmacun, the Turkish staple is often described as a thin, crispy flatbread topped with a richly seasoned mixture of minced meat, herbs and vegetables.
Wrapped up with fresh salad and sauces, it makes for a satisfying and flavourful lunch to enjoy on-the-go.
Their Instagram suggests that Tahin once existed before back in 2022, so although this may not be a completely new venture, we're nevertheless very glad to see them back.
Its location puts it right in the middle of one of Leeds' busiest areas, making it the perfect mid-shopping pit stop for those wandering around Briggate or stopping for a bite to eat before heading out on the town.
The new opening comes at a time when Leeds' food scene is continuing to expand, with a string of independent restaurants and street-food concepts opening across the city centre throughout 2026.
This Leeds bistro has been named one of the best restaurants in the UK to plan a staycation around
Clementine Hall
A much-loved neighbourhood Leeds restaurant has been given another major accolade.
There’s no shortage of brilliant places to eat in Leeds, but one Horsforth bistro has just been given a pretty huge seal of approval - and it might be worth planning your next staycation around.
The brilliant Bavette has been named one of the best neighbourhood restaurants in the UK to plan a staycation around by Condé Nast Traveller, appearing alongside a handpicked list of restaurants from across the country.
The list celebrates neighbourhood restaurants that are worth travelling for, with the magazine highlighting the growing appeal of venturing outside of busy city centres in search of smaller, more intimate places to eat.
Images: The Hoot Leeds
And Leeds has bagged itself a spot thanks to Bavette, and we can't say we're surprised.
The French-inspired neighbourhood bistro is run by chef Sandy Jarvis and his husband Clément Cousin.
Since opening in 2024, Bavette has quickly become one of the city's most talked-about restaurants, attracting diners far beyond its Horsforth home and scooping up accolades such as the 2024 Good Food Guide's Best UK Local Restaurant, a 2025 and 2026 Michelin Bib Gourmand, and a place in the 2026 National Restaurant Awards Top 100.
Condé Nast Traveller hails Bavette as "a true neighbourhood gem", saying: "The restaurant takes its cues from the couple’s London bistro roots, serving hearty yet elegant dishes made with seasonal ingredients.”
They finish by saying: "Reservations are hard to come by - but so worth it once you get your foot in the door."
We really couldn't agree more.
And while a trip to Horsforth might not technically count as a staycation for us Leeds locals, Bavette is certainly one restaurant worth crossing the city for.
Emily Sergeant -
4th February 2025 
