New research has revealed that almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
Image: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Trinity Leeds is transforming Trinity Kitchen into the ultimate space to watch all the World Cup 2026 action together.
Looking for somewhere to cheer on England in the 2026 World Cup? Don’t fret, we’ve got you covered.
Foodie hotspot Trinity Kitchen has been completely transformed into the ultimate fan zone with space for up to 1,000 cheering fans.
And they’ve made sure that nobody misses out on the action.
There are three super-sized 5x3m screens dotted around the space, so wherever you go you won’t miss out on a goal.
Images: The Hoot Leeds
There’s also a brand-new bar courtesy of local favourites Northern Monk named the ‘Northern Monk Trinity Tap’.
The tap will feature two, seven-metre bars with a whopping 20 beer taps to keep you refreshed and hydrated during the tournament, because cheering the lads on really can be thirsty work.
If you don’t fancy a beer there’s also cocktails, wine and soft drinks on offer as well - so nobody has to miss out.
Images: The Hoot Leeds
Feeling peckish? Of course there’s 11 street food vendors serving match day meals and snacks to keep you fuelled through the games.
Choose from Caribbean jerk chicken from Jerk Junction, Indian street food from Rolawala and loads more.
Entry is completely free but if you’re after a reserved seat on a table, tickets cost just £10.
Images: The Hoot Leeds
Josie Towning, Food and Beverage Manager at Trinity Leeds, said: “Trinity Kitchen will operate as normal during the day, transforming into a football fan zone in the evening.
“It will be one of the biggest World Cup venues in Leeds with three huge screens showing the games live and more dotted around Trinity Kitchen. There will be live roaming brass bands and DJs turning every England fixture into a true celebration.
“Fans can turn up and grab a space for free and we will also be offering table bookings for England games for those who want to guarantee the best spots to watch the drama unfold.
“Our line-up of street food vendors will serve bold flavours from around the world, while the all-new Northern Monk Trinity Tap will pour award-winning craft beers across 20 taps, making Trinity Kitchen the ultimate place to eat, drink and experience every unforgettable World Cup moment."
It’s all kicking off on Wednesday 17 June for England v Croatia. So rally your mates together, get your England shirts on and grab your tickets here.
Featured image - The Hoot Leeds
News
Dishoom announces official opening date for new Leeds restaurant
Clementine Hall
It's the moment we've all been waiting for, Dishoom is coming to Leeds.
The whispers of Dishoom's arrival in Leeds city centre have been going on for a while now, but over the past few weeks it has started to feel very real.
Taking over the beautiful old Flannel's site on the coveted Vicar Lane, signs started to pop up for Dishoom and work was cracking on fast.
Well now, we have an opening date - and we don't have long to wait.
Dishoom Leeds will open on Monday 3 August, with guests being able to enjoy 50% off food during an initial soft-opening period, ahead of the official opening on Friday 14 August.
Images: The Hoot Leeds
As with every Dishoom café, the Leeds restaurant begins with a story. This one takes inspiration from the extraordinary true events surrounding the explosion of the SS Fort Stikine in Bombay Dock in April 1944, a wartime disaster that sent gold bars flying across the city.
Legend has it that some of the missing gold was never recovered. Some was discovered embedded in walls and rooftops across Bombay. Other pieces quietly disappeared into the hands of lucky citizens, melted into bangles or hidden away in drawers.
Dishoom Leeds reimagines the fortune made from the gold bars and guests will discover subtle references to the glamorous mid-century details through the interiors and artwork, giving playful nods to Bombay’s golden age.
With all day dining available, guests can dine on the beloved breakfast right through to late evening feasting, with the café will serve a lovingly curated menu of Bombay comfort food inspired by the city’s cafés, grills, street stalls and family kitchens.
Shamil Thakrar, co-founder, also known as Head Babu, at Dishoom, said: “Leeds is a city with tremendous warmth, creativity and character, full of people who know the value of gathering together over good food and drinks. Bringing Dishoom here has long been a dream for us.”
"The story behind this café is rooted in one of Bombay’s most extraordinary moments – the day gold bars fell from the sky after the explosion of Fort Stikine in 1944. Amidst the tragedy and chaos, there were also tales of unexpected fortune, human resilience and hopeful reinvention. We were captivated by this, and we cannot wait to welcome Leeds into the café that pays homage to the heritage of Bombay.”
Emily Sergeant -
4th February 2025 
