New research has revealed that almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
Image: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
We're basically half way through the year, so let's see what else we've got to look forward to...spoiler alert, it's a lot.
So far we've had everything from ice bath cafes to listening bars open up in Leeds, and it seems like 2026 is the gift that keeps on giving.
Allow us to get you excited about what's coming to the city...
Dishoom
68–78 Vicar Lane, LS1 7JH
Images: The Hoot Leeds
This one is a biggun' as the ever so popular Indian restaurant is set to open on Friday 14 August in a beautiful Grade-II listed building on Vicar Lane which was formerly Flannels.
First opening in London, Dishoom now has restaurants dotted all over the UK including a huge site in Manchester. The group is famed for its lavish and grand interiors, as well as its home-style curries, grills and breakfasts including its legendary bacon naans.
Acai and the Tribe
88 Vicar Lane
Image: The Manc Group
Acai and the Tribe first opened four years ago in Manchester, and ever since then it's only gone from strength to strength opening up three other locations across the country.
Next stop? Leeds. And we couldn't be happier about it.
So, what can we expect from this aesthetically-pleasing and ultra trendy female-owned business? Well, loaded acai bowls that look almost too good to eat, superfood smoothies, coffees, matcha and savoury options like avocado toast.
This Japanese restaurant serves a menu full of sushi as well as grilled meats on sticks, sharing sides and build-your-own hand rolls. All of this is wrapped up in the most gorgeous interior, which you can see from their jaw dropping new Manchester site.
Occupying the Grade II-listed space on Vicar Lane, the three-storey building will include a 220-cover dining room, 30-cover terrace and an upstairs bar.
Introducing Moods - a new all-day cafe, bar and events venue that will open to the public at First White Cloth Hall on Kirkgate on Friday 31 July.
Created by husband-and-wife founders Will and Hayley Moody, the team behind Buzz Club Tattoo, Moods will occupy the ground floor of the Grade II* listed building.
Alfonso's
Horsforth
Image: The Hoot Leeds
Famed for it’s toasted Cuban sandwiches, stacked subs and loaded breakfast bagels - Alfonsos Deli has made a name for itself for serving some of the best sandwiches around the city.
Such a good reputation in fact, that they’ve just announced a second location over in the leafy suburb of Horsforth. Get in.
Leeds rallies around independent wine bar after thieves smash windows to steal… an empty bottle
Clementine Hall
An independent wine bar in Leeds city centre was broken into over the weekend.
And do you know what the sneaky thief stole? An empty bottle.
Latitude Wine Bar on The Calls issued a statement about the break in over the weekend, they said: "Some unscrupulous ______________ (insert expletives in the comments) decided to smash our window last night to grab a magnum of chartreuse out of our window.
"Obviously it was a dummy bottle, so more fool them, but it also makes this criminal damage more pointless. DON'T THEY KNOW HOW MUCH GLASS COSTS!?
"Well, this puts a real dampener on the month so if any one feels like popping in to buy a bottle in the shop or a glass in the bar or heading online to place an order this weekend it would really help to support an independent wine merchant and bar.
Images: Latitude Wine Bar
"Thank you to one of our customers who found the abandoned dummy bottle and returned it to us today. Legend! Santé and happy Friyay!"
So not only did the thief smash the window to steal an empty bottle, but they didn't even take it home with them.
In classic Leeds fashion, fellow indies flocked to the comments to support Latitude with many promising to pop in over the weekend for a glass or two.
One comment read: "Do you need a sign in your window saying “this is a dummy bottle you dummy”" whilst another said "Damned spit buckets! I’m sure we’ll be in soon, keep your chins up fam."
So if you've been meaning to pop in for a glass of the good stuff, there's no better time than the present.
Emily Sergeant -
4th February 2025 
