Government is to take control of Transpennine Express due to "continuous cancellations", it has been announced.
Transport Secretary Mark Harper has confirmed that he will not renew or extend the train operator’s contract at the end of this month.
Following what has been several months of significant disruption for rail passengers across the UK, which the Government says has resulted in “a considerable decline in confidence” for those who rely on the trains to get to work, visit family and friends, and go about their daily lives, it’s been announced today that TransPennine Express (TPE) is to be brought under Government control.
This will therefore bring the company into what is known as ‘operator of last resort’ from 28 May.
We’re bringing TransPennine Express services under the Operator of Last Resort from 28th May.
Services will run as normal for passengers with no changes to tickets or timetables.
Over the past couple on months, especially from February onwards when the operating company was put on a ‘recovery plan’ and a meeting was held with local Mayors to “discuss a way forward”, the Department of Transport (DfT) has been working with TPE to improve services – but those improvements have not been sufficient, leading the Government to come to a decision that both TPE’s contract and the underlying relationships “must be reset”.
The Government says this decision has been made to achieve the performance levels that passengers deserve, as well as “what the Northern economy needs”.
Government to take control of TransPennine Express due to ‘continuous cancellations’ / Credit: TPE
In has been stressed by the Government, however, that today’s decision to take control of TPE will not “instantaneously resolve” the challenges, but as mentioned, will provide opportunity to reset relationships between the operator, staff, trade unions, and passengers.
“In my time as Transport Secretary, I have been clear that passenger experience must always come first,” Transport Secretary Mark Harper said of the decision.
The rail company will be brought under ‘operator of last resort’ at the end of this month / Credit: TPE
“After months of commuters and Northern businesses bearing the brunt of continuous cancellations, I’ve made the decision to bring Transpennine Express into operator of last resort [but] this is not a silver bullet and will not instantaneously fix a number of challenges being faced.”
Mr Harper has also called on train drivers’ union ASLEF to “play their part” by calling off all upcoming strikes and the rest day working ban – which prevents drivers from taking on overtime shifts and filling in gaps on services.
He wants the operator to put, what he calls, the Government’s “very fair and reasonable pay offer” to a democratic vote of their members.
What will ‘operator of last resort’ mean?
The Government has explained that under ‘operator of last resort’, TPE services will run as normal with no changes to tickets, timetables, or planned services.
The DfT is apparently “committed to ensuring a seamless transition” for all passengers.
It has also been stressed that the move to bring TPE into the control of the operator of last resort is only a temporary move, and it is the Government’s “full intention” that the company will eventually return to the private sector.
It is understood that no timeline for this has been set out or revealed as of yet.
One of Leeds’ most iconic buildings is set to be brought back to life.
Plans for a brand-new padel and leisure destination at The Roundhouse on Wellington Road have been approved by Leeds City Council’s West Plans Panel.
Consent has been granted for Ollo Padel to transform the Grade II* listed Roundhouse into a state-of-the-art sport, fitness, food, drink and community venue subject to conditions and completion of a Section 106 agreement.
Built in 1847 for the Leeds and Thirsk Railway Company, The Roundhouse was once home to the steam locomotives that powered industrial Victorian Leeds. In recent years, the building has stood largely unused.
Image: Supplied
The approved plans will restore and protect the landmark building and give the site a new, long-term future as one of the city’s most distinctive leisure destinations.
The three-acre site, located on the edge of Leeds city centre, will include nine outdoor doubles padel courts under a 10-metre canopy, plus a dedicated indoor coaching court within The Roundhouse itself.
At the heart of the site will be the Ollo Clubhouse; built around an all-day kitchen and bar, it will combine a comfortable lounge and co-working space, meeting rooms and live sport and events spaces.
The kitchen and bar will be run in partnership with Southbank Provisions, the independent Leeds hospitality team behind Headrow House, Belgrave Music Hall and Galleria whilst the gym will be operated by fitness and performance specialists Northbound, who will bring strength and conditioning practice, Hyrox training and pilates classes to The Roundhouse.
Image: Supplied
Construction is expected to begin later this year, with the venue aiming to open in early 2027.
Luke Gidney, Founder & CEO Ollo Padel: "This is a huge day for Leeds, for The Roundhouse and for Ollo. The Roundhouse has been part of the city’s story for nearly 180 years. It’s an incredible building but it needs people, energy and purpose again. Our plan is to bring it back to life as a place where people can play, eat, work, meet friends and feel part of something.
"Padel is growing so quickly because it’s fun, social and easy to pick up. But for us, this is about more than just the courts. We want Ollo to become a proper community destination for Leeds, somewhere welcoming, joyful and full of life.
"We’re incredibly grateful to Leeds City Council’s planning team, our case officer, the wider council team and everyone who has supported the project to this point. This has been a complex project but the sport and engagement throughout has been brilliant. Now the real work starts and we cannot wait to open the doors for you.”
New study crowns Leeds as one of the friendliest cities in the UK
Clementine Hall
New research has revealed a global ranking of cities with the best customer service, with Leeds taking one of the top spots.
If you've been wondering which cities across the world are the friendliest of them all, then look no further because MoneySuperMarket have done the work for us in a new study.
In a world where social media culture plays a huge part in people's lives, online customer reviews are pretty important to local businesses.
To uncover the global locations that are home to the best customer service, the businesses insurance experts analysed over 100,000 reviews of leisure and hospitality businesses in 107 cities worldwide.
They looked at the language in the reviews to see how often friendly workers and staff were mentioned, building a global ranking of the cities where customer service truly stands out.
Out of a whopping 107, Leeds came in at a very respectable number 12. Now we think that's pretty good going.
Outside of the UK, Hanoi, Paris, Montreal and Abu Dhabi were highlighted for their friendly customer service whilst Edinburgh tops the global ranking, with Liverpool, Birmingham and Bristol also making the world’s top 10.
The top 10 cities in the UK with the best customer service are as follows:
Edinburgh
Liverpool
Birmingham
Bristol
Belfast
Leeds
Glasgow
Cardiff
Manchester
London
Alicia Hempsted spoke on the study: “As businesses grow and engage with more customers, it’s important to make sure they’re protected. Public liability insurance is an important safeguard for those working with the public, helping to cover costs if something goes wrong, while also showing customers that their experience is taken seriously - from the moment they walk through the door to long after they’ve left.”
The Hoot -
11th May 2023 
