Karen's Diner, the deliberately rude dining experience, has seen its fair share of viral diners lately.
Having opened up in Yorkshire's own Sheffield earlier this year, the themed-restaurant has a second venue in Manchester, and is expected to come to Leeds.
To give an idea of what Loiners can expect from the opening, a family who took their unsuspecting 73-year-old grandma to Karen's Diner in Manchester have gone viral with a hilarious video from their experience.
The restaurant in Prestwich is manned by deliberately rude staff, who shout and swear and poke fun at their customers, reports The Manc.
The off-guard woman was caught on camera being absolutely horrified by the abuse she received upon walking in to Karen's Diner.
A hilarious TikTok video, which has gained more than 20 million views, shows her staring around at her family with her mouth wide open, and almost falls over in horror.
But then she goes full Nan, and starts telling off the outrageously rude waiters.
73-year-old Barbara was horrified by her trip to Karen's Diner. Credit: TikTok @jobillingtongame
In the video, Barbara is greeted by a staff member who says: "Here we go, what do you want grandma?"
After glancing back to her family members absolutely agog, she replies: "Well I'd like you to speak nicely!"
She's impolitely informed that she's 'in the wrong f***ing place for that', at which point Barbara starts to march back towards the door, shouting: "Bloody hell, who booked this?!"
There's also a brilliant moment where a Karen's Diner employee says: "Grandma, if you cry, do it in the toilets because no one gives a s**t."
Barbara also asks: "Where the hell have you brought me?"
As she's lead to her table, she turns back and scolds the staff again, saying: "You need to stop this."
"Shut the f**k up," they respond. Classic.
Once she's sat down, with an 'I remember the dinosaurs' hat jammed on her head, she soon warms up to the whole concept and starts giving back as good as she gets.
The comment section on the video has absolutely loved her trip to Karen's Diner too, with one person saying: "She looked at you like 'Are you gonna let her talk to me like that?!'"
Another wrote: "Grandma was beyond shook poor thing!"
Someone else joked: "Sis hasnt been disrespected like that her whole life."
One of Leeds’ most iconic buildings is set to be brought back to life.
Plans for a brand-new padel and leisure destination at The Roundhouse on Wellington Road have been approved by Leeds City Council’s West Plans Panel.
Consent has been granted for Ollo Padel to transform the Grade II* listed Roundhouse into a state-of-the-art sport, fitness, food, drink and community venue subject to conditions and completion of a Section 106 agreement.
Built in 1847 for the Leeds and Thirsk Railway Company, The Roundhouse was once home to the steam locomotives that powered industrial Victorian Leeds. In recent years, the building has stood largely unused.
Image: Supplied
The approved plans will restore and protect the landmark building and give the site a new, long-term future as one of the city’s most distinctive leisure destinations.
The three-acre site, located on the edge of Leeds city centre, will include nine outdoor doubles padel courts under a 10-metre canopy, plus a dedicated indoor coaching court within The Roundhouse itself.
At the heart of the site will be the Ollo Clubhouse; built around an all-day kitchen and bar, it will combine a comfortable lounge and co-working space, meeting rooms and live sport and events spaces.
The kitchen and bar will be run in partnership with Southbank Provisions, the independent Leeds hospitality team behind Headrow House, Belgrave Music Hall and Galleria whilst the gym will be operated by fitness and performance specialists Northbound, who will bring strength and conditioning practice, Hyrox training and pilates classes to The Roundhouse.
Image: Supplied
Construction is expected to begin later this year, with the venue aiming to open in early 2027.
Luke Gidney, Founder & CEO Ollo Padel: "This is a huge day for Leeds, for The Roundhouse and for Ollo. The Roundhouse has been part of the city’s story for nearly 180 years. It’s an incredible building but it needs people, energy and purpose again. Our plan is to bring it back to life as a place where people can play, eat, work, meet friends and feel part of something.
"Padel is growing so quickly because it’s fun, social and easy to pick up. But for us, this is about more than just the courts. We want Ollo to become a proper community destination for Leeds, somewhere welcoming, joyful and full of life.
"We’re incredibly grateful to Leeds City Council’s planning team, our case officer, the wider council team and everyone who has supported the project to this point. This has been a complex project but the sport and engagement throughout has been brilliant. Now the real work starts and we cannot wait to open the doors for you.”
New study crowns Leeds as one of the friendliest cities in the UK
Clementine Hall
New research has revealed a global ranking of cities with the best customer service, with Leeds taking one of the top spots.
If you've been wondering which cities across the world are the friendliest of them all, then look no further because MoneySuperMarket have done the work for us in a new study.
In a world where social media culture plays a huge part in people's lives, online customer reviews are pretty important to local businesses.
To uncover the global locations that are home to the best customer service, the businesses insurance experts analysed over 100,000 reviews of leisure and hospitality businesses in 107 cities worldwide.
They looked at the language in the reviews to see how often friendly workers and staff were mentioned, building a global ranking of the cities where customer service truly stands out.
Out of a whopping 107, Leeds came in at a very respectable number 12. Now we think that's pretty good going.
Outside of the UK, Hanoi, Paris, Montreal and Abu Dhabi were highlighted for their friendly customer service whilst Edinburgh tops the global ranking, with Liverpool, Birmingham and Bristol also making the world’s top 10.
The top 10 cities in the UK with the best customer service are as follows:
Edinburgh
Liverpool
Birmingham
Bristol
Belfast
Leeds
Glasgow
Cardiff
Manchester
London
Alicia Hempsted spoke on the study: “As businesses grow and engage with more customers, it’s important to make sure they’re protected. Public liability insurance is an important safeguard for those working with the public, helping to cover costs if something goes wrong, while also showing customers that their experience is taken seriously - from the moment they walk through the door to long after they’ve left.”
The Hoot -
19th October 2022 
