Primark has confirmed it is conducting a review of its unisex changing rooms policy after a woman has complained two men walked in on her.
Earlier this year, the fashion giant decided they would no longer have separate male and female changing rooms at its stores across the UK.
Instead, they would be opting for the introduction of gender-neutral cubicles that allow people of all genders to change alongside one another.
But now, a woman has taken to social media to share her recent experience, and her account has prompted the chain to confirm it will “review our approach to fitting rooms”, reports The Manc.
Charlotte Kirby, 25, uploaded a tearful video to TikTok last Friday 23 September, saying that two different men pulled back the curtain of the cubicle she was in on separate incidents while she was trying on clothes at the Primark store in Cambridge.
Image: Primark
Ms Kirby said she felt she needed “to get the word out” with her video.
“I was just in Primark in Cambridge and I was trying on some clothes and it was a unisex changing room, which I’m all for and I love that because it makes everyone feel included,” Ms Kirby explained in her now-viral video.
“But twice men opened the curtain and walked in on me.
“Luckily, both times I was wearing clothes but I could easily not have been. It was two different people but they were clearly from the same group. There was so many changing rooms available so it’s not like they just were checking if someone was in there or not.
“The first time, the man just walked in and the second time he said before ‘have you tried it on? Can I see?’ and then he did it [opened the curtain]. Both times I was so shocked and I said ‘oh, sorry’ as if it was my fault.
Image: Trafford Palazzo
“I just want to say to everyone to please be careful, and if you are going in a changing room, don’t go in on your own. I know I will never be doing that again."
Ms Kirby said the staff at the Cambridge Primark branch were “amazing” when she told them what had happened, and they even walked her back to her car after afterwards as she did not feel safe.
Primark says customers who are uncomfortable changing in a unisex fitting room can speak to a member of staff at any UK store, who will then direct them to “easy access” changing facilities that have a lockable door.
In a statement addressing Ms Kirkby’s experience, a spokesperson for Primark said: “We are really sorry to hear of this customer’s experience.
“It shouldn’t have happened and we’re urgently investigating.
“We are currently reviewing our approach to fitting rooms in our stores to ensure these are always safe and inclusive spaces for everyone.”
The UK Aids Memorial Quilt is set to go on display across Wakefield this summer.
The quilt - consisting of 42 quilts and 23 individual panels, representing over 384 individuals affected by HIV and AIDS - will go on display at WX Wakefield from Thursday 4 to Sunday 7 June 2026.
All 42 quilts will be on display, with WX working in partnership with the UK AIDS Memorial Quilt Conservation Partnership.
Across the same weekend, selected individual panels will be displayed at different venues across the city including The Hepworth Wakefield, The Art House Wakefield, Theatre Royal Wakefield, Pontefract Castle and the Yorkshire Sculpture Park.
Part of the world’s largest community art project, this is a huge opportunity for the city of Wakefield. The project started in the USA back in 1985 by activist Cleve Jones, commemorating friends, family and loved ones lost to AIDS.
Individual panels were then stitched together to create larger quilts, which were shown outdoors as a form of protest to raise awareness about HIV and AIDS.
Today, the quilt stands as a crucial reminder of those who were lost and of the continuing affect that HIV and AIDS has on the people of today.
At WX Wakefield, viewing the quilt is completely free and on Friday 5 June there will be a special late night opening up until 10:30pm to view the exhibition.
And on Saturday 6 June at 2:30pm, there will be a very special and poignant reading of the names of those commemorated on the quilt.
Featured image - UK AIDS Memorial Quilt, installation view at Tate Modern, June 2025. Photo: AM Hanson
News
Leeds’ first frozen yoghurt bar is opening in Headingley this weekend
Clementine Hall
The frozen yoghurt craze is on its way to Leeds as Kefiyo is set to open in Headingley in just a few days.
It's a phenomenon that has caught the attention of the TikTok and Instagram girlies as of late, with frozen yoghurt bars popping up in Manchester and going viral online.
The ice cold sweet treat is supposedly 'healthy' and with a slogan of 'eat Clean. feel Light. live Better.' - this new spot in Leeds seems to be going down that route too.
Kefiyo will be opening in the old Sixes site on Ash Road in Headingley, and they've just announced that they'll be soft launching this Sunday 19 April 2026.
The space is already sporting a super cute pastel green and pink exterior, and it's exactly matching the aesthetic that you'd expect with froyo.
Kefiyo will offer a range of frozen yoghurt flavours with a whole bunch of toppings for you to customise to your tastebuds, as well as fresh acai bowls.
Situated slap bang in the centre of Headingley, we've got a feeling it'll be very busy with students on their way to their morning lecture or at night for those looking for a sweet treat that doesn't feel too naughty.
We'll keep you updated on more Kefiyo updates as and when we find out.
But in the meantime, you can keep an eye on their socials here. We'll see you soon for a scoop Leeds.
The Hoot -
28th September 2022 
