New proposals unveil that ticket offices could eventually be closed at nearly every train station in England.
It’s believed that around three out of five train stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change this moving forward.
Yesterday, plans were unveiled to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.
Customers queuing at a local train station ticket office / Credit: RDG
The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.
The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
The railway is proposing changes to how our staff help customers.
Our proposals mean staff on hand to give face to face help with a much wider range of needs, from journey planning, to finding the right ticket and helping those with accessibility needs.
— Rail Delivery Group (@RailDeliveryGrp) July 5, 2023
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.
“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”
Featured Image – Network Rail
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You can watch The Traitors finale on a massive screen in Leeds next Friday
The finale of The Celebrity Traitors is hitting our TV screens next Friday, and there’s a big screening party happening in Leeds especially for it.
Don't panic guys, it's happening.
Fancy sitting down to watch one of the cultural events of the year on a big screen with dozens of others who are just as invested in the show as you are? Well, now you can.
And that’s because Belgrave Music Hall, one of the city’s most beloved event spaces and bars, will be hosting a finale watching party and we’re all invited.
Taking place next Friday 23 January, fans of The Traitors are invited to watch the finale which kicks off 9pm in the canteen.
Best part? The tickets are absolutely free and we've no doubt there'll be some banging drink deals on to get the party started.
We’re already searching our wardrobes for an item of clothing that remotely resembles a cloak.
Announcing the news to Instagram, Belgrave said: "The world famous Traitors finale screening is back at Belgrave! In the past we've been graced with the presence of OG Faithful @theomayne1, plus our Clauds has been known to make an appearance (please scroll for evidence)... twists and turns are promised 👀"
So to give this series of The Traitors a proper send off, get yourself to Belgrave Music Hall from 6pm and enjoy a few beverages with like minded fans whilst screaming at the screen as Claudia makes her way into the frame.
Whilst we're on the topic, has anyone got an incredibly glossy black fringed wig we could borrow?
Johnny Depp supergroup Hollywood Vampires have announced a huge gig in Halifax
Daisy Jackson
Hollywood Vampires are heading back out on tour, with a huge Yorkshire gig announced for this year.
The supergroup, which consists of one of the biggest names in Hollywood as well as one of rock’n’roll’s most iconic names, are set to perform at the AO Arena as part of a run of shows.
Hollywood Vampires is made up of A-lister Johnny Depp, as well as rock royalty including Alice Cooper, and Aerosmith’s Joe Perry, plus Tommy Henriksen.
They last performed with an arena tour back in 2023, making these their first gigs in almost three years.
Hollywood Vampires have now announced a return to the stage, with a show at the iconic Piece Hall in Halifax on 22 August.
They’ll be supported by The Jesus and Mary Chain, who marked their 40th anniversary in 2024 with a new album, Glasgow Eyes.
Johnny Depp supergroup Hollywood Vampires announce Manchester gig. Credit: Aaron Perry
Hollywood Vampires formed in 2012, named after Cooper’s celebrity drinking club of the same name where the aim was reportedly to ‘drink until no one could stand up’.
Over the years, the supergroup has worked with the likes of Paul McCartney, Dave Grohl, and Zak Starkey (formerly the drummer for Oasis).
A Three Presale for tickets will take place from 10am on Wednesday 21 January, followed by a venue presale on Thursday 22 January, then general sale from 10am on Friday 23 January.
Emily Sergeant -
6th July 2023 
