New proposals unveil that ticket offices could eventually be closed at nearly every train station in England.
It’s believed that around three out of five train stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change this moving forward.
Yesterday, plans were unveiled to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.
Customers queuing at a local train station ticket office / Credit: RDG
The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.
The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
The railway is proposing changes to how our staff help customers.
Our proposals mean staff on hand to give face to face help with a much wider range of needs, from journey planning, to finding the right ticket and helping those with accessibility needs.
— Rail Delivery Group (@RailDeliveryGrp) July 5, 2023
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.
“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”
Featured Image – Network Rail
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Leeds Pride 2026 announces dates and first wave of acts for 20th anniversary celebration this summer
Leeds Pride has confirmed the dates for its 2026 festival, which will mark the event’s 20th anniversary this summer.
And you bet that organisers are pulling out all the stops.
The city-wide celebration champions local LGBTQ+ talent alongside world-class headline acts, and this year for the first time ever, celebrations will be held across two days on Saturday 18 and Sunday 19 July 2026.
The festival’s first performer has been announced as Strictly Come Dancing Icon & RuPaul’s Drag Race Star La Voix, who will be taking to the main stage.
Image: Supplied
And it doesn't stop there, Leeds Pride will feature a full weekend of diverse events, including the Leeds Pride Drag Brunch Fest, street parties across the city and of course the iconic Pride parade, which is set to be even bigger and better than ever before.
A Leeds Pride spokesperson said: "We're incredibly excited to celebrate 20 years of Leeds Pride. This milestone anniversary represents two decades of bringing our community together, championing LGBTQ+ voices and creating unforgettable moments.
Images: Supplied
“Leeds Pride is growing and stronger than ever and we're committed to giving Northern LGBTQ+ performers a platform to shine. This 20th anniversary festival will be our biggest and best yet, but as we expand, we need public and sponsor support more than ever to make our vision a reality. We're calling on businesses and individuals to get behind Leeds Pride and help us deliver an incredible celebration that our community deserves.
“Expanding to two days for the first time shows just how far we've come, and we can't wait to welcome everyone back to Leeds this summer for what will be our most spectacular Pride yet."
More details will be announced soon and you can find out more here on the Leeds Pride website.
This UK pub chain has announced bottomless Guinness for the 2026 Six Nations
Danny Jones
Guinness and the Six Nations has got to be a match made in heaven.
With the 2026 Six Nations tournament kicking off last Friday Thursday, 5 February – it's safe to say rugby fans across Leeds will be set on finding the perfect place to watch the upcoming matches.
However, we can’t think of many other places offering bottomless black gold in town, let alone anywhere else in Leeds.
So, if you were still unsure of where to watch this year’s tournament, the Social Pub and Kitchen group might have just made the decision for you…
That’s right, this widespread British chain is looking to keep the pints flowing throughout the duration of this year’s competition, thanks to a twist on their standard bottomless brunch format.
Image: Social Pub and Kitchen Group
Running for every single televised meeting between the much-loved half dozen rugby union teams, all 103 of their locations across the country will be providing this impressive offer on pints.
Here in Leeds, the Dry Dock, The Library and the Hyde Park Hotel will be offering the deal.
As well as these nearby venues, there are obviously plenty more around Yorkshire for those slightly further afield.
With a new food menu too, which features several honey-based dishes like the sweet sriracha pizza, chipotle loaded fries, as well as honey chipotle chicken wings, the matchday scran is on point.
So too are the drinks, clearly, and if any of your party wants to stray away from the bottomless Guinness, there are series of special Six Nations-themed cocktails, such as the ‘Midnight in Dublin’, a ‘Peach on the Pitch’ margarita, Baby Velvet, and the bold ‘G-Bomb’.
Yes, we suspect it is as boozy as it sounds.
Running throughout February and March whilst the games are on, we imagine plenty of people will be making at least one Social Pub and Kitchen site their chosen destination for watching all the action.
Even if you happen to be reading this outside of Leeds, you can find your nearest Social Pub and Kitchen and book your table right HERE.
Emily Sergeant -
6th July 2023 
