Ryanair is majorly clamping-down on passenger conduct by introducing a new immediate fining system.
In a bid to get onboard conduct to an acceptable level, Europe’s largest budget airline has today confirmed (12 June) that it has introduced a £500 fine for disruptive passengers whose unruly behaviour results in them being offloaded from the aircraft.
The airline – which prides itself on being one of the most ‘punctual’ in the continent – says passengers expect to travel in a ‘comfortable and stress-free environment’ that’s free from ‘unnecessary disruption’ caused by a tiny number of people travelling onboard the aircraft at the same time as them.
While it’s no secret that passenger disruption is a problem that’s increasingly affecting the airline industry as a whole, Ryanair says it’s ‘committed’ to tackling unruly behaviour for the benefit of its passengers and crew.
The company intends to continue to pursue disruptive passengers for civil damages, but at a minimum, they will now be issued with a £500 fine immediately.
“It is unacceptable that passengers are made suffer unnecessary disruption because of one unruly passenger’s behaviour,” a Ryanair spokesperson commented as the fines were announced today.
“To help ensure that our passengers and crew travel in a comfortable and stress-free environment, without unnecessary disruption caused by a tiny number of unruly passengers, we have introduced a £500 fine, which will be issued to any passengers offloaded from aircraft as a result of their misconduct.
“While these are isolated events which happen across all airlines, disruptive behaviour in such a confined shared space is unacceptable.
“We hope that our proactive approach will act as a deterrent to eliminate this unacceptable behaviour onboard our aircraft.”
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