Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
First Bus is partnering with Leeds Teaching Hospitals NHS Trust to support vulnerable women during pregnancy.
The bus operator is providing an incredible 1,000 day tickets to help vulnerable mums-to-be make appointments.
The free travel passes can be provided by maternity teams to women mainly from minority or disadvantaged communities, helping them to attent important check-ups and appointments.
A recent review of records estimates that 100 pregnant women every month struggle to make hospital appointments as they have no access to funding support or face other barriers to transport.
Image: Supplied
First Bus will provide 100 day tickets per month until March 2027 for midwives to distribute to women based on travel needs following a financial assessment which is carried out during their initial appointment with the maternity team.
Nada Abdul-Majid, Specialist Midwife Health Equity at the Trust, said: “I’ve seen first-hand how women struggle to get to their hospital appointments if they don’t have enough money to use public transport.
“Our Haamla team carry out home visits to these vulnerable women however, it is important that families are able to travel to the hospital for scans, doctors’ appointments, labour and obstetric emergencies.”
Zoe Hands, Managing Director of First Bus Franchising which includes the West Yorkshire region, said: “Supporting communities in the areas we serve means, where we can, being able to assist people in all stages of life. Nothing can be more important than helping to ensure the health and welfare of mothers-to-be and the benefits this will bring to their newborn children.
“We’re pleased to be working in partnership with the Trust and seeing the positive impact our travel support can make to the lives of vulnerable women in Leeds.
“We’re really grateful to First Bus for providing these tickets for women so they can receive maternity care without worrying about the cost of travel to and from appointments,” added Nada. “This will make a real difference to mothers and babies.”
Channel 4 is looking for adult virgins with ‘intimacy issues’ for next series of hit reality show
Emily Sergeant
Channel 4 is back looking for more adult virgins to take part in the potential next series of its hit reality show Virgin Island.
If you’re unfamiliar with Virgin Island, it’s unlike anything ever seen on TV before.
First hitting screens back in 2024 and having run for two successful seasons now, Virgin Island follows the journey of a group of adult virgins who are whisked off to a Mediterranean island retreat to learn life-changing skills in the art of intimacy.
Working with leading international therapists, the aim is to help the young people overcome their fears and insecurities when it comes to intimacy and sex.
Channel 4 said it chose to commission the show after a recent study into intimacy found out that one in eight British 26-year-olds is, apparently, still a virgin.
A casting call for the new series on the Channel 4 website reads: “Are you a virgin and do you need help and guidance with your fears and insecurities around intimacy and sex? Double Act Productions is casting adults for a potential second series of Virgin Island.”
You just need to be over 21 years of age to take part in the show.
Fancy it then? Or know someone who may be up for the ride? Applications for the potential next series of Virgin Island are now open, and there’s still plenty of time left to put your name down.
You can find out more and register your interest here.
Emily Sergeant -
19th November 2025 
