Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
The BBC's popular comedy festival heading up north next month, and there's some big local names on the lineup.
Previously held in other major cities like Belfast, Glasgow, Cardiff, and Newcastle but this year pitching up in Liverpool, the BBC Comedy Festival is an opportunity for those working in the TV industry to get together, discuss, and celebrate comedy.
Respected Yorkshire comedy legend, Sir Michael Palin, alongside other northern names like John Bishop, Lee Mack, Diane Morgan, and Sue Johnston, are among a stellar lineup of comedy talent taking part in next month's festival, as well as other big names like Ruth Jones, James Corden, Gbemisola Ikumelo, and the creators and producers of hit BBC show Amandaland.
Talent on the lineup will take part in a selection of talks, panels, screenings, and live comedy shows across the two days - with many events also being open to the public to attend.
Last year's BBC Comedy Festival proved to be a big success, with 16 panels and masterclasses, and more than 70 comedy names taking to the stage.
Diane Morgan and Lee Mack are two major names appearing at BBC Comedy Festival 2026 / Credit: Wikimedia Commons (BBC / Al Campbell | Amanda Benson)
The BBC says the 2026 festival in Liverpool - which is set to take place on 13 and 14 May - 'marks the start' of expanded script‑development opportunities across the North West, with more details to come.
Alongside some of the more household names on the lineup, other comedians set to appear this year include Ash Atalla, Jessica Knappett, Philippa Dunne, Michael Odewale, Emma Garrett, David Mumemi, and Simon Mayhew Archer, among many others.
Speaking ahead of the festival next month, Jon Petrie, who is the Director of Comedy at the BBC, said: "Liverpool has funny bones and a rich culture of producing top tier comedy creatives, so we’re delighted to be bringing the BBC Comedy Festival 2026 to the city.
"Comedy occupies a unique place in the television industry and British culture. It’s important that we provide a forum that brings together some of the best comedy minds to celebrate and discuss the success of the sector now and in the future."
Featured Image - BBC / Al Campbell
Trending
Iconic films are coming back to UK cinemas to celebrate their anniversaries
Emily Sergeant
Loads of famous films are heading back to cinemas across the UK this spring to celebrate their milestone anniversaries.
From coming of age classics, to legendary romcoms, action films, psychological thrillers, and more, Vue has announced that it’s bringing a roster of much-loved film favourites back to the big screen over the next couple of months.
Kicking things off this weekend (12 April) is the 40th anniversary screening of Stand by Me, a beloved coming of age gem which follows four boys who decide to go see the body of a boy that has died in their rural hometown, while also returning to the big screen is 80s classic, Top Gun, as well as a re-release of the sequel, Top Gun: Maverick, for a limited run.
A trio of classic female-led comedies will also be returning as part of the season.
Loads of famous films are coming back to UK cinemas to celebrate their anniversaries / Credit: Universal Pictures | Columbia Pictures
Beginning with everyone’s favourite diarist in Bridget Jones’s Diary – starring Renée Zellweger in the titular role – which returns for its 25th anniversary from 17 April.
Also celebrating 25 years since its initial release is the ultimate sorority-queen-turned-lawyer caper Legally Blonde starring Reese Witherspoon, returning 22 May, and an epic ensemble cast – including Kristen Wiig, Melissa McCarthy, and Rose Byrne – in Bridesmaids, which is returning 15 years after its initial release.
The iconic thriller The Silence of the Lambs returns from 24 April, and other highlights include the anniversary releases of the riotous comedy The Birdcage, the cult fantasy adventure Highlander, and the feel-good family favourite Space Jam.
Tickets for all the films are now available to book at Vue Cinemas now.
“At Vue, we know there’s nothing quite like experiencing a great film on the big screen,” commented Mike Anton, who is the General Manager of Vue Manchester Printworks, ahead of the films’ re-releases.
“This anniversary season gives audiences the chance to revisit some of their all-time favourites the way they were meant to be seen, on the big screen, while also introducing these iconic titles to a new generation of film fans.”
Tickets start from just £4.99 when booked online, with some of the later films on the roster only becoming able to book closer to the time, so keep your eyes peeled.
For more information and to book tickets, visit myvue.com.
Emily Sergeant -
19th November 2025 
