Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
The Met Office has given us an idea of how long this current heatwave may last.
It comes after a new UK temperature record was broken yesterday, as it reached 34.8°C at the weather station in Kew Gardens – with the figure being both the highest daily maximum temperature recorded in meteorological spring (March, April, and May), as well as the highest temperature in May all together.
The previous record of 32.8°C was reached in 1922 and 1944.
If confirmed and validated, and May sees a new official daily temperature record, it would mean that more than half of the monthly record highs – seven out of 12 – have been set since 2003.
But what exactly is considered to be a heatwave? Well, heatwave conditions in the UK are met when a location records a period of at least three consecutive days with temperature values meeting or exceeding the heatwave temperature threshold for that location.
Looking ahead to the rest of the week, and providing the public with an indication of how long these temperatures could last, Met Office weather forecasters say the start of the week will see the heatwave continue for much of England and Wales with temperatures ‘well above average’, and today (Tuesday 26) expected to be another ‘very hot day’ with a rapid rise in temperatures through the morning.
The heat will then continue through the week, with highs of 31°C forecast for Wednesday, 30°C on Thursday, 27°C on Friday, and 28°C on Saturday.
“We’ve now provisionally broken the spring and May temperature record,” commented Met Office Chief Operational Meteorologist, Dan Suri.
“Meteorologically, what we’ve seen is the influence of warmth building under an area of high pressure near the UK allowing exceptional heat to build allowing maximum and minimum temperatures to reach levels not previously reported at this time of year.
“Further heat is in the forecast for much of England and Wales, with similar temperatures forecast for Tuesday.
“High pressure is forecast to gradually lose its influence later in the week, though maximum temperatures will still remain high and in the low 30°Cs for some mid-week and high 20°Cs late this week.”
Government to slash prices of bus travel, cinema tickets and LOADS more across UK for kids this summer
Emily Sergeant
Cinema tickets, trips to the theatre and the zoo, and children’s meals out are all set to be cheaper than ever this summer.
That’s because the Government has announced its newest initiative, Great British Summer Savings, which means that from 25 June through to 1 September 2026, a temporary reduced rate of VAT – down from 20% to 5% – will be introduced on children’s meals in restaurants and family leisure activities over the summer period.
Children’s meals served in restaurants, children’s and family tickets for the cinema, theatre, exhibitions, shows, and concerts, and admission tickets – for both children and adults – to a wide range of different attractions will be eligible for the discount.
Whether you want to visit an amusement park, fairs, circuses, museums, zoos, adventure parks, soft play centre, or something similar this summer, it just got a whole lot cheaper.
This aim of this initiative is to make family days out more affordable, while also supporting businesses through increased footfall.
The Government says it will work with eligible businesses to get the scheme ‘up and running’.
The Government is slashing the prices of cinema tickets, bus travel, and LOADS more across UK for kids this summer / Credit: Artem Kniaz (via Unsplash) | Supplied
And to make it even better, this is a UK-wide initiative, so no matter where you are in England, Wales, Scotland, and Northern Ireland, the reduced rate will apply.
Going one step further, there will also be free bus travel for children aged between five and 15 in England in August, helping to support families getting out and about this summer.
The Government says the Great British Summer Savings initiative supports the action it has already taken to reduce the cost of living – including cutting energy bills, freezing prescription charges, protecting motorists from fuel duty increases, and raising the minimum wage.
Businesses will be able to apply the 5% rate of VAT on eligible sales between 25 June and 1 September 2026.
Emily Sergeant -
19th November 2025 
