Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Strikes by almost 130 workers at Leeds Bradford Airport are set to escalate.
If you're planning on catching a flight from Leeds Bradford Airport, then you may want to double check the date.
Last week it was announced that workers were set to strike and bring the airport to complete standstill in a dispute over pay.
Today it has been announced that thestrikes are set to escalate and a second set of strikes have been announced.
The Unite members planning on going on strike are a mixture of air traffic control workers, customer experience staff, security staff and cleaners.
The workers involved in the dispute have recently come out of a four-year pay deal, with some of the departments having fallen behind other airports in equivalent roles.
Pay talks have been happening since December 2025, with the airport's formal offer not going far enough to address the lack of pay parity.
Unite general secretary Sharon Graham said: "It is wrong that workers at Leeds Bradford Airport are paid far less than those doing the same job at another nearby airport.
"These are essential workers who play a vital role in ensuring the smooth running of the airport and the safety of passengers and deserve fair pay. Unite will always fully back our members taking action at Leeds Bradford Airport.”
The original strikes were due to take place from 03:00 this Friday 16 October to 06:00 Sunday 18 October for hourly paid staff and from 06:00 Friday 16 October to 06:00 Sunday 18 October for air traffic control workers.
The next round of industrial action will now take place from Monday 23 October to Wednesday 2 November, which coincides with the busy half term period.
Unite regional officer Neil Whitaker said: “We appreciate those travelling to and from Leeds Bradford Airport will be concerned to hear that there are further strike dates, but the situation is completely the fault of the airport’s management. It can end this dispute, but that relies on it coming back to the table with a fair deal for our members.”
Leeds Bradford Airport issue statement as 130 workers prepare to strike
Clementine Hall
Leeds Bradford Airport is set for a standstill as almost 130 workers are set to take industrial action over pay.
If you're planning on catching a flight from Leeds Bradford Airport, then you may want to double check the date.
The Unite members planning on going on strike are a mixture of air traffic control workers, customer experience staff, security staff and cleaners.
The workers involved in the dispute have recently come out of a four-year pay deal, with some of the departments having fallen behind other airports in equivalent roles.
Pay talks have been happening since December 2025, with the airport's formal offer not going far enough to address the lack of pay parity.
Strikes will take place from 03:00 Friday 16 October to 06:00 Sunday 18 October for hourly paid staff and from 06:00 Friday 16 October to 06:00 Sunday 18 October for air traffic control workers.
Strike will mean the entire airport will shut down.
Since the announcement, Leeds Bradford Airport have issued a statement: "Leeds Bradford Airport acknowledges the proposed industrial action due to take place between 16-18 October involving a group of operational colleagues.
"We respect the right of employees to participate in lawful industrial action. However, we are disappointed by this and do not believe strike action is the right way to resolve the issues still under discussion.
"The airport has made what we believe is a fair and responsible offer that is significantly above inflation and reflects both current economic conditions and the need to ensure the long-term sustainability of the business.
"Our priority now is to minimise disruption for customers, many of whom have worked hard and saved for important holidays, family visits and business travel. At this stage we anticipate running near-normal operations during the period.
"Leeds Bradford Airport plays a vital role in connecting Yorkshire to the world. Industrial action has the potential to cause inconvenience for thousands of customers and local businesses who rely on those connections.
"We remain committed to constructive dialogue with Unite and would welcome continued discussions aimed at reaching a resolution. Our focus remains on serving Yorkshire, supporting our colleagues and maintaining safe airport operations."
Emily Sergeant -
19th November 2025 
