Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Leeds United fans looking for a crisp pre-match pint, you're in luck.
Why? Because new data has revealed Leeds United as one of the Premier League clubs offering the cheapest pints.
It's al down to credit card provider Zable who analysed the average price of a pint at pubs near every Premier League stadium, revealing which fanbases pay the most, and least, for their pre-match drink.
You'll be glad to know that Leeds United ranked a very respectable fifth among the Premier League teams with the cheapest pre-match pints, with fans paying an average of £4.74 at pubs near the Elland Road Stadium.
Images: The Hoot Leeds
However, if fans are looking to grab a drink inside the stadium, they face a higher price tag, with a pint costing £5.60, a difference of over 18%.
Newly promoted Coventry supporters are getting the best deal in the league with the average pint nearby to the stadium costing £4.16, whilst Sunderland came in second please (£4.41), followed by Hull City (£4.70).
The top 10 most expensive pre-game pint prices at nearby stadium pubs:
Coventry (£4.16)
Sunderland (£4.41)
Hull City (£4.70)
Bournemouth (£4.72)
Leeds United (£4.74)
Liverpool (£4.95)
Newcastle United (£5.07)
Manchester United (£5.18)
Ipswich Town (£5.27)
Nottingham Forest (£5.34)
Adam McAllister at Zable says: "For many fans, grabbing a pint before kick-off is part and parcel of the matchday experience, but our research shows that where you choose to drink can make a noticeable difference to the price. While stadium pints are often assumed to be more expensive, that's not always the case.
"With the cost of attending football continuing to add up, from tickets and travel to food and drinks, small differences like these can make a real impact on the overall cost of a matchday. Taking a little time to compare prices before heading to the stadium this season could help fans make their money go further, whether they choose to have a pint at the pub or inside the ground."
Leeds has been named one of the UK’s best-value stag do destinations for 2026
Emily Sergeant
Prague, Amsterdam, Benidorm, and now... Leeds?
Jetting off to some of Europe's cheapest capital cities for a boozy night out with your mates before tying the knot is pretty common-place in the world of stag do culture nowadays.
But some new research has now revealed the UK cities that deliver a legendary last hurrah without the price tag, or the need to hop on a plane.
Chillisauce, the UK's leading hen and stag organiser, has analysed 81,000+ recent group bookings alongside survey feedback from 4,738 stag groups, cross-referenced against live 2026 travel fares, accommodation, and pint prices.
To devise its top 10 list, real price data has been blended with verified group satisfaction to guarantee stags and their pals the best experience.
With the pull of a major city with music, sport, food, and nightlife without London prices, Manchester was crowned the best-value city for a stag do in 2026 overall, tying with fellow northern city Newcastle for the top spot, but Leeds follows right behind them both claiming third place.
In Leeds, the research found that the average accommodation price each night is £69.77 per person, while the average price for a pint sets you back £5.50.
A recurring theme across the winners noted that Britain's student cities - including Leeds and Newcastle - drive the most competitive drink prices.
"We send thousands of groups to Prague, Amsterdam, and Benidorm every year," said Robyn Davis, Head of Stag and Hen at Chillisauce.
"But the UK keeps delivering nights out that groups tell us beat their expectations."
Emily Sergeant -
19th November 2025 
