Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
The BBC is back casting for the next series of Gladiators, and producers are looking for people from Yorkshire to take part.
The gladiators are ready for a new series… but are the contenders?
That’s right – arguably the most exciting and energetic sports entertainment game show of all time is coming back for another series following its long-awaited reboot back in 2025, and that means that the BBC is looking for some brave new contestants to take part.
Yorkshire residents are among those producers are calling on to consider sticking an application in.
Unfamiliar with the premise of Gladiators? The massively-popular series – which is based on an American show of the same name – sees four contestants compete in a number of physical challenges against the ‘Gladiators’, all with the aim of securing as many points as possible for the final event, which is known as ‘The Eliminator’.
Image: BBC
Contestants battle against each other to win a place in the grand final, and ultimately be crowned the champion for the series.
Putting out a UK-wide casting call on the BBC website this week, producers Hungry Bear Media wrote: “Gladiators, one of the most exciting and energetic sports entertainment game shows ever is back for a fourth series.
“We are on the look out for the bravest members of the British public who have the speed and skill to take on our superhuman Gladiators.”
Reckon that’s you then?
With filming set to start soon, applications are now open for the new series of Gladiators, and all you need to do to be in with a chance of being selected as a contestant is being over 18 years old, and fill out an application form.
You can apply on the BBC website here, before applications close on 31 May 2026.
Reverend and the Makers frontman Jon McClure becomes chairman of Sheffield FC
Danny Jones
Reverend and the Makers frontman Jon McClure has officially been confirmed as the new chairman of the oldest football team in the world, Sheffield FC.
He might be a die-hard Wednesday fan, but given the turbulence his lifelong club have been through over the past couple of years, maybe this is the start of a new love affair.
Sheffield FC had teased that important news was coming soon earlier this month, simply writing on socials: "Not long until we can tell all. We’ve been sitting on something big."
As it turns out, the news is that one of the Steel City's most famous and beloved sons is now part of the club's new ownership structure. McClure quickly took to social media to help join in with the announcement as well.
The veteran indie frontman and Day Fever co-founder has continued to branch out from solely music-related ventures, having gone into business not only with multiple names for the smash hit afternoon-into-early evening music festival, but also joining forces with a fellow Sheffielder.
Since November of last year, Jon's has often appeared alongside his brother Chris, who plays the comedy character of 'Steve Bracknall' on the Game's Gone podcast.
A bit like Yorkshire's answer to Alan Partridge, there remains a sporting throughline in pretty much all of the 44-year-old's career at the moment - now so more than ever.
Speaking online, McClure said: "What am I doing at the world’s oldest football club, you ask? Well, meet the new chairman of Sheffield FC.
"Our vision is that we honour the club’s roots and pay homage to its incredible history, whilst restoring it to its former glory." He's already been making his presence known around their home ground.
— Sheffield Football Club (@sheffieldfc) March 3, 2026
While some are still looking for updates on the plans to bring the historic outfit back closer to Sheffield proper - the non-league club currently playing at The Home of Football Stadium in Dronfield, Derbyshire - this fresh start for the now oft-neglected native minnows has still sparked some excitement.
At present, 'The Ancients' are in the process of developing a new 5,000-seater arena at the old Sheffield Transport Sports Club site in Meadowhead, which was initially slated to open this year.
But as for the musician, he went on to add that "There’s a lot to be done, but we’re ready to get stuck in and give Sheffield FC the love it deserves"; McClure and co. have dubbed this "a new chapter" for "the first in the world", and the update will no doubt bring some fresh hope to the organisation.
What do you make of the announcement, and is a local figure like Reverend and the Makers' Jon McClure the right person to help take over this community cornerstone and national institution?
Emily Sergeant -
19th November 2025 
