Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
This modern restaurant in the heart of Leeds is redefining how we enjoy Indian cuisine.
If you haven't already dined at Kerala Canteen, then you are sincerely missing out.
Offering South Indian dining like you've never seen before, Kerala Canteen is the world's first Kerala tapas restaurant where guests can enjoy multiple dishes in one sitting.
And it's not just us who thinks it's class, the restaurant has earned recognition as one of the Top 100 Indian Restaurants in the UK, ranked among the Top 3 Indian restaurants in Leeds & Yorkshire, and awarded Best Restaurant by North Magazine — cementing its reputation as one of the region’s most exciting culinary destinations.
Image: Supplied
So, how does it work? Kerala Canteen isn't your traditional curry house, but the concept means you get to try more of the menu in one go.
Guests are encouraged to start with small plates and move onto curry bowls before sharing a biryani per person and ending with a delicious dessert.
The kitchen is led by renowned chef Bobby Geetha, known for appearances on MasterChef: The Professionals and Great British Menu.
Image: Supplied
Working alongside him is Abdulkhader Allingal Siddique, whose Michelin-starred kitchen background and deep-rooted Kerala heritage promise authenticity.
Together, they make the perfect dream team in the kitchen.
There's a huge selection of vegan and vegetarian options on the menu too so no one in your party has to miss out, with dishes like the chilli and tamarind cauliflower and gunpowder hasselback potatoes being standouts on the menu.
Visit on a Saturday and get involved in their iconic Bollywood Bottomless Brunch where for just £36 per person you can enjoy one bowl and one side alongside 90 minutes of free flowing drinks.
Image: Supplied
You can choose from prosecco, draught beer, cocktails, mocktails - trust us, the list is endless. And you can enjoy it all whilst bopping along to the best Bollywood beats. Find out more about the brunch here.
Visiting on a Sunday? You have to try their iconic T-Bone Sunday Roast experience, featuring a slow-braised T-bone steak finished in rich beef & bone marrow curry, paired with Yorkshire pudding and gunpowder potatoes. You'll never look at your mum's Sunday roast the same again.
Image: Supplied
Kerala Canteen also offers a private event space for your next big celebration that seats up to 100 guests with custom tapas menu and corporate dining packages available.
Located right next to Leeds Playhouse, it's the perfect spot for those visiting the city centre.
To book your table, take a look at Kerala Canteen's website - thank us later.
Dogs Trust Leeds is looking to find a ‘forever’ home for their loneliest dog
Clementine Hall
Meet Edie, the lovely Shar Pei at Dogs Trust Leeds who has had 41 first dates at but still hasn't found her 'forever' home.
Edie is a beautoful 7-year-old Shar Pei who has been waiting to find her forever home longer than any other dog at Dogs Trust Leeds.
She joined the charity back in 2020, after the death of her owner.
Edie has spent over 4,000 days at the charity and has been adopted 41 times, but is still yet to find her forever home.
We're not crying, you are.
Edie is described as an 'amazing dog' who can be'very shy initially but with a little time and plenty of treats she will soon be nudging you for a bit of fuss!'.
Image: Dogs Trust Leeds
Dogs Trust Leeds states: "She’s also worried by other dogs, but she’s proven that in a home where she won’t see them up close, she is a dream. She's been for sleepovers to her handlers home and she was the perfect house guest! Very relaxed, fully housetrained, and happy to just chill out. We know that in a peaceful adult only home where she’ll be the only pet she will thrive."
"Edie is the most loving and gentle natured dog and has come such a long way since first arriving in our care. Her handlers all adore her due to her zest for life. She's super affectionate and loves plenty of snuggles!
"She enjoys getting out for walkies or playing with her toys and she's absolutely smashed her training. Off-lead playtime is another favourite hobby for her so she will need to have a secure garden to play in. So if you’re looking for a very loving companion, you have a quiet and predictable routine and have time to gradually settle her in, add our Edie to your favourites now!"
If you'd like to welcome Edie into your home, then find out more here.
The Hoot -
22nd November 2022 
