Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
The North is full of amazing artists, and we’re spotlighting one every single month – it's time to go 'Rollin' with Cole LC
Leeds' own Cole LC has got very far doing his "little music thing" and has seen him reach all new heights as his upcoming project suggests with its title West Yorkshire to Westend Show
This musician has built a pretty distinctive artistic style that fuses rap, all while making sure his West Yorkshire identity was kept in the forefront.
That's because, all of Cole's visuals have been filmed across the city at some pretty recognisable spots like Kirkgate Market, City Varieties and Belgrave Music Hall.
So far, this local lad has captured the attention of music lovers with songs like 'Westbrook' and 'Your Tings My Ting' both having over one million streams.
Now, Cole LC sits down to talk all about being Audio North's ‘Artist of the Month’ and shares more teasers about his highly-anticipated EP.
An interview with Cole LC - Audio North's Artist of the Month
Audio North's Artist of the Month: Cole LC | March 2026 / Credit: Supplied via Press shots
What can we expect from your upcoming EP?
This is my first big release in quite a while after the release of Favourite Version in 2023 and I've done a lot of growing. I started writing last Summer when I was going through a tough period but it's gone onto create some of my best songwriting stories. It's a one big note to self that I hope helps other people out.
What is it like being a Northern independent artist?
I grew up in Roundhay with my family and Leeds as a city has had a monumental impact on what I do as an artist. By being close to the city centre, it has allowed me to be exposed to different types of music, soaking up all these genres has helped influence what I do now.
How do you think Leeds is shaping the UK music scene?
This city is a big credit to music and it's a testament to the musicians of Leeds having that talent but also being hardworking. It's also about authenticity and that's what we've got. The climate of music in general is very intense and there's lots of competition but the sheer talent here in Leeds makes it impossible for us to go unnoticed.
Cole LC has played a key part in Leeds' music scene / Credit: Supplied via Press shots
Who are some up and coming artists you're checking out?
Ellur and you spell it "Ell-uh" because she's from Bradford. She's an Alt-pop artist who I've been listening to a lot. I've also loved Charlotte Plank, especially her latest single 'crybby blue'. There's even Aaron Rowe who supported Lewis Capaldi.
What does a performance day look like for you?
I don't have a specific routine before a show. Practicing my lyrics is a big one and having a mint tea too.
What is your ultimate dream musically?
I'd love to perform whenever I like and just know people would be there and support me. I'd love the financial freedom to be able not worry and creative new tracks whenever whereever I want. Music is so powerful and speaks to everyone, I want to keep improving my quality and progress.
If you could collaborate with anyone who would it be?
Probably Justin Bieber because of how much I love him, he's the greatest of all time, he just is. When I was 14 I was so fuming watching him and seeing how good he is, I thought he'd put be out of a job forever. He has some unreal albums.
What's next for Cole LC?
I can guarantee you new music every single month for 2026. I know a lot of people have been getting in touch regarding a headline show so I'm hoping to organise a gig. I'm also going to make sure I keep the connection with people who enjoy my music whether that's in person or online.
A popular Caribbean street food restaurant is coming to Leeds this spring
Clementine Hall
Get ready to enjoy a taste of the Caribbean as Jerk Junction is gearing up to open in Leeds.
The street food favourite has made waves in the foodie scene over in Manchester and Liverpool, so it's only right that its making its way into Trinity Kitchen.
Jerk Junction specialises in authentic Caribbean flavours, from dumplings and jerk chicken to curried goat and rice and peas, it's all flame-grilled and packed with island spices.
It is expected to open this spring.
Image: The Manc Group
Steven Foster, Centre Director at Trinity Leeds, said: “We’re so excited to be welcoming Jerk Junction to Trinity Kitchen and we’re sure it will prove very popular. Bringing an authentic Caribbean flavour to Leeds, it’s the perfect new addition and complements our already stellar line-up of street food vendors.”
Jake Shaffi, founder at Jerk Junction, said: “Jerk Junction is all about real Caribbean food and culture. Everything we do is rooted in Jamaican tradition, from bold spices and authentic cooking to dishes that bring people together.
“For us, food is family. From our kitchen to every person who comes to our counter, we want people to feel the warmth, the energy and the spirit of the islands. We can’t wait to bring those authentic flavours and good vibes to Trinity Kitchen.”
The announcement follows news that the UK’s largest independent boutique bowling brand Lane7, and footwear retailers schuh and Footasylum, would be opening at Trinity Leeds later this year, whilst the LEGO Store will be relocating to a larger space within the shopping centre.
The Hoot -
22nd November 2022 
