New research has revealed that almost 40% of UK shoppers have failed to scan at least one item when using self-checkouts.
Self-checkouts started to become popular in the UK in the 1990s, and since then have evolved to meet consumer demands and solve the problem of queueing, especially taking on a life of their own in supermarkets from the 2010s onwards… but now, some exclusive new research for The Grocer has revealed that could be causing more hassle than they’re worth.
A national survey of more than 1,000 shoppers found that only 63% said they ‘never’ failed to scan an item when using self-checkouts, which leaves almost two in five who do so at least occasionally.
A third (32%) also admitted to having weighed loose items incorrectly, while 38% said they had put through an incorrect loose item.
Experts say these statistics show that “a new breed of shoplifter” has been created.
Image: Aldi
“You’re creating opportunities for people who otherwise wouldn’t even think about shoplifting,” commented Matt Hopkins, who is an associate professor in criminology at the University of Leicester,
When it comes to the biggest culprits of failing to scan items at self-checkouts, the survey revealed that the under 35 age group, and men overall, came out as the most common, but it’s unclear whether this could be blamed on system error, missing barcodes, or rushing shoppers, instead of being intentional.
Surprisingly though, despite public perception and a recent headline-grabbing move by supermarket chain Booths to remove self-service checkouts from all but a select few of its busiest stores, this new research also shows that shoppers actually prefer to use self-checkouts (54.2%), over staffed checkouts (29.8%).
“In a short space of time, the self-checkout option has gone from zero to an accepted norm – and now to an active preference for many,” commented Lucia Juliano, the UK head of research and client success at Harris Interactive.
The speed and relative freedom provided by self-checkouts were the main advantages of using them, according to shoppers, with 56% choosing to use them because they’re faster.
52% cited the fact that self-checkouts allow them to ‘go at [their] own pace’.
Juliano did, however, comment that shoppers’ preference for self-checkouts may only be a reality “when there are no tech issues during the transaction”, which is said to be the “biggest bugbear by far” according to the survey.
“Retailers need to ensure the tech is spotless, the space is ample and staff are quick to intervene when needed,” Juliano concluded.
Leeds restaurant The Cut & Craft has announced further expansion plans for the spring.
Swanky all-day dining restaurant and bar, The Cut & Craft, is expanding its popular Leeds site, investing a whopping £1.2 million to create a new adjoining elegant bar, lounge and private spaces.
Located within the former historic Collinson’s Cafe, the renovation will transform the former neighbouring Paul Smith store, to extend the existing brand offering.
The extension will celebrate the original beauty of the space, whilst acknowledging the legacy of Wallace Hartley - a talented musician who played at Collinson’s Cafe in the early 1900s before his role as bandleader on Titanic during its maiden voyage.
Images: The Hoot Leeds
The Grade II-listed building’s features including its iconic glass dome, stained glass and circular central bar will remain, with the addition of two beautifully designed private dining rooms.
The extension is due for competition this spring and will transform the existing venue into a space with seating for an impressive 370 covers.
Oscar Akgul, CEO at The Cut & Craft said: “Planning for this new chapter began within the first year of opening. By year two, it was clear that we required additional space to serve the city’s appetite for The Cut & Craft’s signature hospitality.
Image: Supplied
“The brand’s deep affinity with the Victoria Quarter and the heritage of the building played an essential role in the decision to grow here.
“We want to thank our regular guests and everyone who has joined us at The Cut & Craft Leeds since opening and we look forward to entering this exciting new chapter with you all.”
New BBC TV drama starring Bel Powley and Harley Squires to be filmed in Leeds this spring
Clementine Hall
The BBC has announced a brand-new crime drama set to be filmed in Leeds and Hull.
We all love a BBC drama, and luckily for us one is about to be filmed right here in Leeds.
The new drama will be titled Shy & Lola, starring Harley Squires from The Night Manager and Bel Powley from The Diary of A Teenage Girl.
The six-part series has been described as a "dark comedy" about two women caught up in a murder in the criminal underworld.
The plot follows an unassuming pair in a small coastal town in northern England where the pair both realise they have a hidden talent for crime.
The series synopsis states: "As they build an operation that threatens to blow the local bad guys out of the water, opposing futures beckon – using their earnings to fund a fresh start, or becoming the new bosses in town."
The show is based on a popular French TV series and is written by Amanda Coe, an acclaimed English screenwriter and novelist.
Amanda Coe spoke about the announcement: "With such a rich and spiky central relationship at its core, Shy & Lolais a dream of a show to write, full of fun, action and emotion. I can't wait to see our hugely exciting cast and director bring it to life."
Rachelle Constant, executive Producer for Clerkenwell Films, said: "Amanda has written a brilliantly bold series centred on a dynamic female duo, which blends dark comedy with propulsive storytelling.We’re thrilled to have Hayley and Bel as our leads, alongside an exceptional cast and crew."
The new series will begin filming in Leeds and Hull this spring and will air on BBC One and iPlayer and we'll absolutely be tuning in.
Emily Sergeant -
4th February 2025 
