Karen’s, the diner where chefs and servers are deliberately rude to their clientele, has been hit with a zero food hygiene rating.
The popular Australian chain – which has opened UK sites in Sheffield, Birmingham, Leeds and Manchester, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve, reports The Manc.
According to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating.
The Sheffield branch currently has a rating of two out of five, and the Birmingham diner has a score of one, meaning major improvement is needed.
Image: The Manc Group Image: The Manc Group
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
Venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
Image: The Manc Group
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Manchester's favourite Mexican bar is about to become your newest nightlife destination in Leeds.
It's been a long time coming, but Salon Madre is officially ready to open in Leeds.
Although we may have to wait a little bit longer for Madre, the day-to-night eatery that has made waves over in Manchester and Liverpool, Salon Madre, its lively tequila bar and pool hall sibling, is officially opening on Friday 20 February.
Salon Madre, which will be located just around the corner from Madre at 114 Wellington Street, is where the party really gets started.
Image: The Manc Group
Expect tequila-fuelled nights, pool tables, lively DJs and Lucha Libre on the big screens.
There will also be plenty of tacos being flung out the kitchen to keep you going until the early hours.
If you’ve ever visited one of their venues in Manchester or Liverpool, you’ll know it’s an absolute riot and we can’t wait to welcome them to the city.
Images: The Manc Group
Co-founder Sam Grainger, inspired by countless trips to Mexico, says: “Mexico is alive with passionate artisans and cooks, mastering everything from street tacos to regional delicacies. It’s a world where traditions blend and evolve and we’ve built that ethos into the heart of both Madre and Salon Madre.”
Madre Leeds will open soon and you can even grab yourself a free margarita by signing up to their newsletter here.
We’ll keep you up to date with their opening times but for now, we'll see you at Salon Madre for a boogie, margarita and game of pool next week.
Award-winning Leeds restaurant announces shock closure just months after opening
Clementine Hall
Emba in Leeds will be closing its doors with the owner blaming rising costs and pressure on the hospitality sector.
Back in April last year, one of Leeds' top restaurants The Owl closed its doors.
Run by renowned Chef Liz Cottam, The Owl was reimagine into Emba - a trendy restaurant tat bridged 'the gap between cosy bar and vibrant dining room'.
To open Emba, Cottam opened a Crowdfunder where supporters would be awarded with prizes such as VIP dinners and merch depending on how much they donated.
But sadly just months after opening, Emba is to close permanently.
Cottam confirmed the sad news with a statement shared with customers over the weekend, saying she was completely "heartbroken".
She said: “This is no longer the right time to own independent restaurants like Emba,” she said. “Under the current conditions they cannot survive and the recent budget confirmed what so many of us already knew: no meaningful help is coming for hospitality.
"The experience of being here and the harsh financial reality of running a business here no longer stack up.
"Being award winning, popular, admired and loved no longer means profitable and as an industry if we’re honest most of us have not truly been okay since Covid."
She signed off the statement promising to return to the restaurant world, she said: “What I do know is this, I am not done. I will keep cooking, keep creating and keep finding ways to do the thing I love.”
Georgina Pellant -
15th March 2023 
