Karen’s, the diner where chefs and servers are deliberately rude to their clientele, has been hit with a zero food hygiene rating.
The popular Australian chain – which has opened UK sites in Sheffield, Birmingham, Leeds and Manchester, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve, reports The Manc.
According to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating.
The Sheffield branch currently has a rating of two out of five, and the Birmingham diner has a score of one, meaning major improvement is needed.
Image: The Manc Group Image: The Manc Group
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
Venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
Image: The Manc Group
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
One of Leeds' most popular independent bakeries has addressed a recent one-star review, which slammed them for being sold out of sandwiches.
Silver's Bakehouse, which comes from the same team behind Silver's Deli, suggested that the reviewer should 'work on their manners'.
The review hit out at the Farsley bakery for being sold out of sandwiches by the time they travelled 'an 80 minute round trip', describing owner Chris Riley as a 'silly man'.
The reviewer said they have been 'loyal high-spending customers since the first one opened' but wrote that they won't be visiting Silver's again after being left empty-handed.
They wrote: "It's all very good being mr instagram but things can go south very quickly silly man, make more sandwiches if you are going to be sold out in the first hour, don't risk the disappointment!!!"
Silver's Bakehouse has now publicly shared and responded to the review, stressing that they won't tolerate 'rudeness' and detailing the hard work that goes on behind the scenes.
He said: "Let me explain again for you, David…
Inside Silver's Bakehouse in Farsley. Credit: The Hoot Leeds
"We start baking at 5am and rarely finish before 6pm. Everything is made fresh, by hand, often taking days to prepare, in a very small bakery. You can literally see how small it is - and we utilise every inch.
"We make as much as we physically can. Sometimes we sell out earlier than we’d like, and we’re incredibly grateful that so many people want what we make. But there is, unfortunately, a limit to how much we can produce.
"For the record, I’m not overly enthused about being “Mr Instagram” - what a truly horrendous phrase to conjure up. I managed to avoid it for years, but needs must and all that.
"I am genuinely grateful for your custom, David. Rudeness, however, I’m considerably less enthusiastic about.
"So yeah, we’ll keep working hard. You keep working on those manners."
Major plans announced for Leeds Christmas Markets 2026 – food, drinks, stalls and more
Thomas Melia
Leeds Christmas Markets is returning to the city centre in just two months' time and some major plans and changes have been announced.
Although Pop Princess Zara Larsson might want us to believe "Summer isn't over yet", it's safe to say that the recent downpours we've had across West Yorkshire disagree.
Leeds Christmas Markets are also ringing in the new season with a jam-packed video posted to social media announcing all the current plans and changes for its 2026 schedule.
This year, outdoor events company Thor’s Tipi are stepping up as the all-new operators of this Christmastime spectacular and are organising a celebration where 'even if you’re not from Yorkshire, you’re going to leave being from Yorkshire'.
Leeds Christmas Markets are returning to Leeds City Square from Thursday 19 November with plenty of Yorkshire-centric stalls / Credit: The Hoot Leeds
Although Leeds locals already know that Yorkshire is 'God's Own Country', the Leeds Christmas Markets team are making sure that the county is represented through its food, drinks and wider stalls.
In a video uploaded to its social accounts, foodie expert and Little Bao Boy Founder James 'Jimmy Chews' Ooi was given the honour of revealing all these exciting plans.
Informing everyone that "You best come hungry", Ooi noted that some of the phenomenal vendors taking part include La Grassa and The Savvy Baker.
Real Markets Yorkshire and Stump Cross Caverns are also getting into the Christmas spirit and setting up their own stalls at Leeds City Square this November.
La Grassa is just one of many familiar foodie faces returning to Leeds Christmas Markets / Credit: The Hoot Leeds
Rated restaurants and bars are contributing to the festive frenzy too, like Cabaret Thursdays at Italian restaurant Bibi's and beer garden destination Green Room are hosting singalongs at Leeds Christmas Markets.
There will be plenty of activities for families happening all around the unofficial capital of West Yorkshire like elf-themed scavenger hunts, various elves on various shelves and lots of live music.
If it wasn't apparent already, in the words of Jimmy Chews himself, there's about to be "So much Christmas that Mariah Carey is going to look like the Grinch".
Leeds Christmas Markets are returning to Leeds City Square from Thursday 19 November and there will be plenty of exciting announcements to the upcoming celebrations ahead of the big day.
Georgina Pellant -
15th March 2023 
