"We pride ourselves on great customer service, and you can’t do that through a robot."
Booths has become one of the first UK supermarkets to strip out self-service checkouts from most of its stores, according to The Manc.
In a bid to keep its reputation for providing a high-end and premium store shopping experience intact, the Northern-based supermarket retailer - which is often dubbed "the Waitrose of the North" - has made the decision to call it a day on self-service checkouts and make a full return to having staff behind its tills.
The retailer is currently in the process of removing the technology from all but two of its 27 supermarkets, The Grocer reports.
As part of its current ongoing store renovation programme, Booths - which has dozens of stores in Lancashire, Cumbria, Cheshire, Greater Manchester and one here in West Yorkshire over in Ilkley- appears to be going against the wider industry shift to self-service that's been happening over the past few years by planning to increase the number of staffed checkouts and pay points across all its stores.
Booths becomes first UK supermarket to strip self-service checkouts from stores / Credit: Booths
While many supermarkets' bosses claim shifting over to self-service has helped them to cut down on key costs, and ultimately speed-up the time it takes to serve customers, it's fair to say some shoppers haven't been so keen.
Some have even claimed self-service detracts from overall service levels in store - which is why Booths has decided to do away with them.
Booths' Managing Director, Nigel Murray, told The Grocer that the retailer is basically just "not great fans of self-checkouts".
"We pride ourselves on great customer service, and you can’t do that through a robot," he added.
The supermarket says it's in a bid to provide a premium customer service experience / Credit: Booths
Mr Murray put the company's decision to scrap self-service down to voiced customer concerns such as having to wait for a staff member to verify ID when buying alcohol, or issues with checkouts registering the correct items or weights.
Despite the the backlash from its customers in recent years, Booths said it "made sense" to keep self-service an option at two of its busiest stores in Windermere and Keswick.
This is because these two Lake District outlets are often known to get “quite busy” at certain times, especially if large numbers of tourists turn up during a short time period.
Featured Image - Booths
Shopping
Much loved independent homeware store finds new home after being closed for three months
After their sudden closure and disappearance from Leeds’ independent retail scene earlier this year, North Home have found a new location.
Homeware and interior lovers will remember the devastation that North Home's closure caused back in March.
The independent Nordic-inspired shop in Leeds' affluent Victoria Quarter was stacked to the brim with unique pieces from striking ceramics to stylish soft furnishings.
Well known amongst shoppers for their incredibly well-curated stock and great customer service, this was one of the best shopping experiences for homeware enthusiasts in the city.
Seriously, we've probably spent a good hour in here in awe of all the beautiful pieces.
Their closure in March was down to "increasing costs", stating that "Taking this step now gives us the opportunity to protect what we’ve built and focus on the future of the brand.
"We’ve loved being part of the Leeds retail community since 2020 and are incredibly grateful for the support we’ve received. We hope to share more about our plans soon."
And low and behold, they've stuck to their word as North Home have announced that they will be moving into Red Brick Mill over in Batley.
Announcing the very exciting news to Instagram, North Home said: "We’re officially setting up a new space! Thanks for all your great suggestions and ideas.
"We’re super excited to start working with you on your interior design projects. Thanks to REDBRICK for their very warm welcome. Opening soon @redbrick_mill in Batley"
This new chapter marks an exciting fresh start for North Home, and we couldn’t be happier to see them back doing what they do best.
Why shoppers are flocking to this much-loved independent kitchen shop in the heart of Ilkley
Clementine Hall
Community Cutlery in Ilkley is a must-visit for any avid chef or homeware lover.
Nestled on Leeds Road in the somewhat 'trendy' area of the beautiful spa town of Ilkley, you'll find Community Cutlery - a speciality kitchenware shop that's been standing proudly for five years.
Run by Gaz Heaton who really, really knows his stuff - here you'll find the largest selection of Japanese knives outside of London as well as the most beautiful collection of kitchenware you've ever seen.
Everything is tried and tested, from the teapots to the matcha mixing bowls, so you know you're getting the very best of the best whatever you decide to take home.
Images: The Hoot Leeds
Of course, buying kitchen knives can be daunting at first, but Gaz is so welcoming and makes you feel right at home.
He'll ask you a few questions, what your knife's main purpose will be, what you're used to currently, and from then you'll be able to chop a few carrots on the Community Cutlery chopping board to see which one takes your fancy.
Once you've taken your knife home you can come back instore for their knife sharpening service, to make sure it stays sharp and in perfect condition.
Images: The Hoot Leeds
It's a shop that proves that the British high street in fact is not dead just yet, with customers flocking from far and wide to visit the shop for Gaz's expertise and incredible selection of products.
You can seriously get everything here, from aesthetically pleasing pepper mills and adorable butter dishes to handcrafted chopping boards and Japanese ceramics.
Image: The Hoot Leeds
They've even got Community Cutlery merch which would make the perfect present, in fact anything in that Aladdin's cave would.
You can find out more about Community Cutlery here.
Emily Sergeant -
13th November 2023 
