New proposals unveil that ticket offices could eventually be closed at nearly every train station in England.
It’s believed that around three out of five train stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change this moving forward.
Yesterday, plans were unveiled to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.
Customers queuing at a local train station ticket office / Credit: RDG
The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.
The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
The railway is proposing changes to how our staff help customers.
Our proposals mean staff on hand to give face to face help with a much wider range of needs, from journey planning, to finding the right ticket and helping those with accessibility needs.
— Rail Delivery Group (@RailDeliveryGrp) July 5, 2023
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.
“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”
Featured Image – Network Rail
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‘Devastating’ vandal attack destroys community pond as farm launches appeal to bring it back
A fundraising campaign has been launched after a much-loved wildlife pond in Sheffield was destroyed in what has been described as a "devastating" act of vandalism.
The pond over at Heeley City Farm, which had recently been refurbished by a dedicated group of volunteers aged 16 to 24, was almost completely destroyed over the weekend after its lining was deliberately slit, causing the water to drain away.
According to the farm, the project had been months in the making and was designed to create a peaceful haven for wildlife while also providing a tranquil space for visitors to enjoy.
The volunteer group behind the project invested countless hours into transforming the area and even helped secure nearly £5,000 in funding to bring their vision to life.
Image: The Hoot Leeds
Announcing the heartbreaking news to Instagram, Heeley City Farm said: "Last weekend, we experienced a truly devastating act of vandalism at the farm. Our newly refurbished pond area, lovingly created by our incredible 16–24 volunteer group, was almost completely destroyed.
"This space was so much more than a pond. It was designed to be a peaceful haven for wildlife, a calm area for visitors to enjoy and somewhere nature could thrive in the heart of the city. The group poured many hours of hard work, care and passion into transforming the area, even helping to secure nearly £5,000 in funding to bring the project to life.
"In just a matter of hours, so much of that work was torn apart. The pond lining, a fundamental and vital part of the entire project, was deliberately slit, causing the pond to almost completely empty. Plants purchased especially for the habitat were ripped up and frogs and newts had only recently begun returning, making the destruction even more heartbreaking. Valuable habitat has been lost overnight.
"We are devastated for our volunteers, staff, and everyone who enjoyed this special space. It is incredibly disheartening when so many people are working tirelessly to improve the farm and create better facilities for the community, only to face setbacks like this that drain already scarce time and resources. It also leaves understandable fears about future projects and improvements being targeted in the same way.
"The police are investigating this incident and CCTV footage of the group responsible has been provided to them. Despite this, we are so proud of our volunteers and everything they achieved. Their hard work created something beautiful, and although right now we are heartbroken, we are determined that this will not take away the passion and community spirit behind the project.
"If anyone would like to support us in rebuilding the pond area and restoring this important wildlife habitat, any donations, no matter how small, would be hugely appreciated (link in bio). Your support will help our volunteers bring this special space back to life. Thank you."
80s icons Duran Duran announce huge Leeds gig as part of UK tour
Clementine Hall
British pop-rock legends Duran Duran are heading out on tour and coming to Leeds.
The ‘Rio’ and ‘Girls on Film’ singers are still going strong nearly five decades on, after releasing their 16th studio album, Danse Macabre, back in October 2023.
Later this year, Duran Duran will be heading to first direct bank arena for a spectacular live show, bringing decades of chart-topping hits, legendary performances and unmistakable style to our city.
It's set to be a very special evening, as their night in Leeds will act as the closing night of the UK Tour.
Formed in Birmingham in 1978, Duran Duran became one of the defining bands of the 1980s and helped shape the global New Romantic movement.
Across a career spanning more than four decades, the band has sold over 100 million records worldwide and earned multiple BRIT Awards, Grammy Awards and an enduring reputation as one of Britain’s most influential pop-rock acts.
Known for their truly groundbreaking music videos, electrifying live shows and timeless catalogue, it's safe to say that Duran Duran continue to captivate audiences across generations.
Fans can expect an unforgettable night featuring some of the band’s biggest hits including Hungry Like the Wolf, Rio, Girls on Film, Ordinary World, The Reflex and Save A Prayer.
Duran Duran will perform at Leeds' first direct bank arena on Saturday 24 October and they will be joined by special guests Pigeon.
Duran Duran tickets at Leeds' first direct bank arena go on general sale this Friday 5 June 2026, and you can get yours here.
Emily Sergeant -
6th July 2023 
