New proposals unveil that ticket offices could eventually be closed at nearly every train station in England.
It’s believed that around three out of five train stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change this moving forward.
Yesterday, plans were unveiled to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.
Customers queuing at a local train station ticket office / Credit: RDG
The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.
The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
The railway is proposing changes to how our staff help customers.
Our proposals mean staff on hand to give face to face help with a much wider range of needs, from journey planning, to finding the right ticket and helping those with accessibility needs.
— Rail Delivery Group (@RailDeliveryGrp) July 5, 2023
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.
“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”
Featured Image – Network Rail
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Sheffield’s beloved Baker’s Yard is expanding its Kelham Island site
Tried and trusted Sheffield indie spot Baker's Yard is expanding its Kelham Island site and potentially dropping its "micro-bakery" title.
Opening just three years ago, Baker's Yard has become a sweet-treat staple in its Sheffield neighbourhood, Kelham Island, so much so, the owners have taken to social media to announce some very big plans.
Known for keeping Kelham Island visitors satisfied with their key lime pie and cheesecakes to loaves of bread and freshly baked pastries, now Baker's Yard is expected to continue doing so on a larger scale.
After putting out a call-out post earlier this month to recruit more front of house team members, the bakery waited just one more week before sharing its latest news.
What was once a "micro-bakery" is now about to undergo a particularly large transformation, as revealed in a new announcement via social media by the Baker's Yard team: "Our bakery is growing, into next door!"
Explaining this decision in further detail, the Kelham Island hotspot has said: "You can expect a greater variety of bakes, breads, pastries and cakes, including bespoke celebration and wedding cakes".
Already known for their bakery and coffee shop-hybrid, as well as the bespoke cake services they offer too, now Baker's Yard are covering all bases with an all-new venture.
Life just got a whole lot sweeter, as you'll be able to get your Baker's Yard fix all-day-long with the arrival of a restaurant, with the team promising, "Baker's Yard Bistro, a French inspired neighbourhood eatery" later down the line.
This year has been nothing but positive for this independent Sheffield business, as back in March Baker's Yard found itself included in The Good Food Guide's Top 50 Bakeries in the UK - Huge congrats.
Sheffield's beloved Baker's Yard is expanding its Kelham Island site / Credit: The Sheff
Anyone up for sampling some sweet treats or savoury selections that Baker's Yard has to offer can currently find them at 1 Baker's Yard, Sheffield (and very soon 2 Baker's Yard too) or online HERE - Good luck guys.
Featured Images - The Sheff (supplied)
News
The popular Manchester brunch spot serving all things viral is coming to Leeds
Clementine Hall
A brunch spot made famous across the pond is opening a site in Leeds.
If you're a fiend for all things brunch, then this news is going to get you a little bit excited.
Bruncho is known for its brunch dishes that have a real knack for going viral on social media, including New York-style breakfast rolls in croissant bread; fresh coconut water and matcha served in the coconut; and its innovative watermelon sandwiches.
Oh, and they also went viral for serving a Labubu French Toast...but we'll let the photos do the talking on that one.
Images: The Manc Group
They've currently got one site in Manchester city centre with one more almost ready to open its doors, and now they're making their way across the Pennines and opening their first Yorkshire cafe right here in Leeds. Aren't we lucky.
Announcing the exciting news to Instagram, Bruncho said: "We’ve been keeping a HUGE SECRET, but now it’s finally time to share… LEEDS CITY CENTRE WE’RE COMING FOR YOU!!
"Keep your eyes peeled on our socials, we’ll be announcing our opening date SOON!!"
Images: The Manc Group
With queues constantly forming at their cafe in Deansgate, Manchester - we're sure that their weird and wonderful creations will go down just as well here in Leeds.
It's not the first brunch spot to make their way over, with Federal opening on Boar Lane earlier this year that has been packed out ever since.
We'll of course keep you in the loop with opening dates as and when we find out but for now, Bruncho we can't wait to welcome you to our city.
Emily Sergeant -
6th July 2023 
